Training and Knowledge Manager Job Listing at Tetra Tech in Arlington, VA (Job ID 45860)

Description

Management Systems International (MSI), a Tetra Tech Company, is a Washington, D.C. metro area management consultancy with a 40-year history of delivering results for our clients. Our expertise is in the fields of monitoring and evaluation; democracy and governance; peace and stability; rule of law and accountability; education; gender and inclusion; strategic communications; and leadership and organizational development. MSI has implemented projects in 90 countries around the world such as Colombia, Indonesia, Jordan, Kenya, Mexico, Nigeria, Pakistan, Syria and Ukraine, and works domestically. We support clients ranging from the U.S. Government (e.g., the U.S. Agency for International Development, U.S. Department of Defense, U.S. Departments of State and Labor, and the Millennium Challenge Corporation) to large bilateral and multilateral donors (e.g., the World Bank and the United Nations Development Program). We also work with national and local governments, nongovernmental organizations (NGOs), think tanks, foundations and universities. For more information, please visit our website at www.msiworldwide.com.

**Please note: U.S. work authorization is required for this position**

Position Summary:

The Training and Knowledge Manager will support MSI's talent development efforts by designing and delivering synchronous and asynchronous training activities and monitoring and promoting the use of  MSI's knowledge management systems. The successful candidate will collaborate with other MSI staff, including subject matter experts (SMEs), other training professionals, and information technology specialists. The manager will use appropriate learning technologies to develop training materials and update existing materials, and will perform administrative functions within the Learning Management System. This position does not have any supervisory responsibilities. This position will report to the Senior Talent Development Manager. The preferred location for this role is in the Washington, D.C. Metropolitan (DMV) area.

Responsibilities:

• Collaborate with SMEs to develop and refine training materials and job aids, such as templates, forms, manuals, checklists, and how-to guides.
• Create and modify e-learning activities using instructional design principles and tools such as Articulate 360 (Storyline, Rise, Review), Camtasia, or Adobe Illustrator.
• Facilitate or co-facilitate training sessions for employees at all levels of the organization on topics including supervision skills, performance management, giving and receiving feedback, and promoting a respectful workplace free from discrimination, harassment, and sexual misconduct.
• Coordinate the use of internal resources including people, technology, facilities, and materials, that are available to support training activities.
• Perform producer functions for virtual training sessions (e.g., managing breakout rooms, monitoring the chat, etc. for Microsoft Teams events).
• Perform administrative functions within the Learning Management System and knowledge management platforms, including uploading content, managing assignments, providing support to users, running reports, and analyzing data.
• Promote a culture of knowledge-sharing across departments and practice areas within MSI and facilitate their contributions to the knowledge base of organizational documents, best practices, and other relevant information that exist in MSI's knowledge management platforms.
• Support the evaluation of training and learning initiatives.
• Provide support as needed to other talent development and HR initiatives such as performance management, onboarding, and employee engagement.

Qualifications:

• Bachelor's degree in Business, Human Resources, Instructional Design, Industrial/Organizational Psychology, Learning Technologies, or other relevant degree required.
• Minimum four years of professional experience required.
• Minimum two years of experience in the specialized areas of staff training or learning and development required.
• Experience designing, developing, and delivering training required.
• Experience coordinating or communicating across multiple stakeholders in an organization required.
• Experience administering Learning Management Systems required.
• Experience using learning technologies and software applications (e.g., Articulate Storyline, Adobe Captivate or other e-learning authoring tools) required. Experience with Adobe Illustrator preferred.
• Experience managing meetings in videoconferencing software (e.g., Microsoft Teams, Zoom, WebEx, etc.) required. Experience with Microsoft Teams preferred.
• Experience working with Microsoft 365, primarily Word, PowerPoint, and Excel, required.
• Knowledge of instructional design and adult learning principles required.
• Strong written communication skills and attention to detail required.
• Ability to quickly learn new technologies, applications, and industry concepts/terminology required.
• Fluency in English required.

At MSI Tetra Tech, health and safety play a vital role in our success. MSI Tetra Tech's employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

MSI is an equal opportunity employer that values diversity and inclusion. We strive to develop and maintain a culture that honors the perspectives and identities of our employees, our communities and those impacted by our work.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

MSI is an Equal Opportunity Employer/Affirmative Action/Americans with Disabilities/Veterans Employer.

Pay Transparency Statement:

We are committed to taking a thoughtful, compliant, and equitable approach to employment compensation. We commit to providing a holistic comprehensive salary analysis, including reviews of individual skill sets and compensable factors related to qualifications, business needs, internal compensation data, and industry and labor market surveys. The anticipated pay range for this position is $78,000 to $85,000 USD.

Reasonable Accommodations:

MSI is dedicated to hiring an inclusive workforce. If you would like to request reasonable accommodations during the application process, please visit Tetra Tech's Disability Assistance Page. Our recruitment team looks forward to engaging in an interactive process to provide reasonable accommodations for candidates.

Only candidates who have been selected for an interview will be contacted. No phone calls, please.

Headquarter position

U.S. Teams and Clients

• Organization: 216 MSI