Cloud DevOps Tech Support Job Listing at Tetra Tech in Pittsburgh, PA (Job ID 52139)

Description

Job Description 
LS Technologies, a Tetra Tech Company, is seeking The FAA is seeking a Systems Engineer to serve as a Cloud DevOps Tech Support to provide technical support for cloud infrastructure and applications. The candidate will focus on resolving incidents, troubleshooting system issues, and assisting end-users with technical challenges in FAA cloud environments. The candidate will support operational stability, ensure compliance with FAA IT standards, and provide timely response to service desk tickets related to cloud and DevOps technologies.
 

• Serve as the first line of technical support for FAA cloud environments, including AWS, Azure, and hybrid systems. 

• Respond to, investigate, and resolve service desk tickets related to cloud services, networking, and DevOps tools. 

   

• Troubleshoot user access issues, system connectivity problems, and application performance concerns.

   

• Escalate complex issues to senior engineers while maintaining clear documentation of actions taken.

   

• Provide day-to-day operational support including system monitoring, patching, and maintenance. 

   

• Assist with account management, role-based access control (RBAC), and security compliance. 

   

• Document troubleshooting procedures, lessons learned, and standard operating procedures. 

   

• Support system upgrades, migrations, and deployments under the guidance of senior staff.

   

• Coordinate with FAA teams to ensure reliable and secure operation of cloud resources.

Minimum Education/Experience Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience. 
• 2+ years of experience providing hands-on technical support in IT, cloud, or systems administration. 
• Experience with at least one major cloud platform (AWS, Azure, or GCP). 
• Familiarity with common DevOps tools (GitHub, GitLab, Jenkins, or Azure DevOps). 
• Working knowledge of networking concepts, including firewalls, VPNs, and connectivity troubleshooting. 
• Basic scripting ability (PowerShell, Bash, or Python) for automation of routine support tasks. 
• Experience responding to service desk tickets, resolving user issues, and documenting fixes. 

• Strong analytical and communication skills with a customer service mindset. 

   

   

  Preferred Qualifications: 

• Experience with monitoring and logging platforms (e.g., CloudWatch, Datadog, Splunk). 
• Exposure to infrastructure-as-code tools (Terraform, Ansible, or CloudFormation). 
• Familiarity with federal IT security requirements (FedRAMP, FISMA, NIST). 

• Industry certifications such as AWS Cloud Practitioner, Azure Fundamentals, CompTIA Cloud+, or Network+

   

   

  Work Requirements and Additional Information

   

   

• Work Location: Based out of Washington, DC
• Position is: Remote
• Work Hours: 40
• Travel: 10%
• Background check: Must have the ability to obtain and maintain a public trust clearance, which requires US Citizenship.

• Physical Requirements:

   

  • Extended Computer Use: Regular and prolonged periods of working at a computer terminal.

     

  • Mobility: Ability to move around the office environment to access computer hardware, networking equipment, and server rooms.
  • Dexterity: Manual dexterity and visual acuity to operate computer equipment, troubleshoot issues, and perform tasks requiring precision.
  • Sitting/Standing: Both prolonged sitting and occasional standing may be required for troubleshooting and attending to system issues.
• Work Environment/Environmental Factors:

  • Primarily computer-based work; meetings or collaboration may be required.

     

About LS Technologies
At LS Technologies, a Tetra Tech Company, we're enhancing our nation's critical infrastructure by providing engineering, technical, and professional services to Federal Government agencies. The quality of our work, deep technical expertise, and genuine passion for public service sets us apart. As a growing organization we are expanding our benefits and communication with our employees, offering add-ons that speak to our growing employees' needs. Join us in delivering high-quality solutions and shaping the future of safety and innovation for our government partners. In 2024 we joined Tetra Tech, enabling us to combine our expertise with the reach and resources of a prestigious global organization.  

EEO Commitment

LS Technologies, a Tetra Tech Company, is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans.
We invite applications from all interested parties.

Requesting an Accommodation 
LS Technologies is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by LS Technologies and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with LS Technologies and have accommodation needs for a disability or religious observance, please send us an email hr@lstechllc.com or speak with your recruiter.

Compensation (Pay Bands)  
Salary at LST is determined by a wide array of factors, such as (but not limited to) education, certifications, knowledge, skills, competencies, and experience, location, and clearance level, as well as contract-specific affordability and organizational requirements and applicable employment laws. Please note that the salary information is a general guideline only. 
The projected compensation range for this position is provided within the posting and is based on full-time, 40 hour/week status. Part-time staff receive compensation at an hourly rate. The estimated minimum and maximum displayed represents the broadest range for this position (inclusive of high geographic and high clearance requirements) and is just one component of LSTs total compensation package for employees. ** In compliance with local laws, LS Technologies presents this reasonable compensation range as a guideline for roles in California, Colorado, New York, or Washington D.C."
Benefits offered to all employees who work 30+ hours per week: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Annual Leave, and Holidays.

Life at Tetra Tech:

• The perks of working at Tetra Tech include:
• Comprehensive and market-competitive benefits.
• Merit-based financial rewards.
• Flexibility and company-wide commitment to work/life balance.
• Collaborative team atmosphere that values the contributions of all employees.
• Learning and development opportunities for ongoing professional growth.  
   

About Tetra Tech:
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: TetraTechCareers; X (Twitter): @TetraTechJobs
 

• Organization: 230 LST