Description
TCC, Verizon Authorized Retailer - Regional Director This position will support 9 high volume locations within the Nebraska Region, extending from Scottsbluff, NE to Omaha, NE. At TCC, we believe our communities need more than just a wireless retailer and our employees want more than just a job. We are committed to making a positive and sustainable impact in the lives of our employees, customers, and communities. How do we make our customers better? Our Sales Associates utilize their passion, high energy, and knowledge to provide a unique sales experience that meets the need of our customers in the ever-changing world of wireless. How do we make our communities better? Our Sales Associates support their local communities through the TCC Gives program. In support of this initiative, TCC gives 16 paid volunteer hours/year, the opportunity to submit grant request up to $10,000/quarter, and the opportunity to get involved in company supported quarterly community initiatives including: School Rocks Backpack Giveaway, Teachers Rock, Rescues Rock (pet adoption), and Rock the Pantry (food drive). How do we make our employees better? We create a culture that inspires and motivates our Sales Associates to not only reach their performance goals, but to exceed expectations. Performance and growth are important, but more than that we embrace and celebrate our differences. At TCC, equity, diversity, and inclusion are not just words. They are our guiding principles as we build our teams, cultivate leaders, and create a work environment that reflects the customers and communities in which we live and serve. TCC is a top Verizon Authorized Retailer with locations nationwide. We have been named the Verizon Agent of the Year, Glassdoor Best Place to Work, and a Top Workplace USA. Expectations Attain regional and operational performance targets. Utilize tools and resources to effectively manage multiple locations and maintain work life balance. Impact employees through coaching, teaching, and training to meet sales and operational goals. Follow up with customers as needed to increase customer retention and provide solutions. Responsible for enforcing policy and procedures for inventory, loss prevention, employee relations, etc. Ensure all employees Follow all guidelines provided in the Employee Handbook and Code of Conduct. Maintain store organization, marketing/merchandise presentation and overall store appearance. Inspect that stores inventory is being properly managed, counts performed, receiving/transfer/return policy and procedures are being followed. Communicate effectively to all employee's performance goals/expectations, company expectations, etc. Conduct store visits and team meetings to ensure effective communication of company updates, best practices, and expectations. Be a positive influence for your employees, peers, field leadership, vendors, customers, and communities. Coach, teach and train employees to meet company expectations. Consistently recruit, interview, and hire awesome people for your location(s). Develop an internal succession plan for employees. Analyze store scheduler and store business results to determine ideal headcount for each location. Partner with Human Resources to determine proper coaching and/or corrective action. Review real estate, understand profitability, lease agreements, and communicate effectively to real estate suggestions for remodel, relocation or closing of locations. Get involved with your community through company support initiatives, volunteer hours and grant submissions. Individual Expectations Live out and manage the 5 Promises with employees, customers, and in the community. Lead with an owner's mentality when making business decisions in the region. Complete all required training by the stated deadlines. Be a positive influence on your employees, peers, customers, and in the community. Track progress with store and region performance goals daily. Follow all guidelines provided in the Employee Handbook and Code of Conduct. Report any allegations of unethical or illegal business conduct to Compliance or HR Qualifications Multiunit leadership experience Ideally a 2- or 4-year college degree. At least 18 years of age and high school diploma. Ability to work full time hours (averages 50 hours/week). Ability to work a flexible schedule including nights, holidays, and weekends. Ability to travel 100% of the time with reliable transportation and overnights. Legally authorized to work in the U.S. Benefits Salary $120,000/year plus Monthly Bonuses and Employee Profit Sharing Same Day Pay Options Relocation Assistance Career Development Paid Travel Car Allowance Paid Time Off Paid Community Time Paid Employee Matter Day Generous Community Grant Opportunities Medical, Dental, Vision 401K with Company Match Long-Term and Short-Term Disability Critical and Accident Benefits Employee Assistance Program Verizon Wireless Discount Options Rewards and Recognition Annual President Club (Top Performers) Equal Employment Opportunity: We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
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