Job Center Specialist I Job Listing at State of Vermont in Bennington, VT (Job ID 34E7AC7C-0947-4)

Description

Overview

The Vermont Department of Labor is committed to improving the lives of Vermonters by connecting job seekers and career advancers with training opportunities and employers. We are currently seeking a motivated, customer-focused individual to join our team as a Job Center Specialist I (JCS I) in the Southwest Region and located in the Bennington office. 

 

This position serves as the primary point of contact at the regional workforce development job center, representing the Department to the public and playing a key role in triaging internal and external community programs and services. As a JCS I, you will provide front-line support to individuals seeking employment and training assistance, ensuring a welcoming and inclusive environment for all. 

 

In this role, you will be responsible for greeting and assisting walk-in visitors, promoting awareness of the Department's services, and conducting initial interviews to assess individual needs. You will guide customers through available resources and services, make referrals to partner organizations and community programs, and document interactions in customer service records. Additionally, you will provide coaching and support to individuals as they navigate employment-related challenges, drawing on your knowledge of community partnerships and service networks. 

 

The ideal candidate will demonstrate excellent communication skills, empathy in service delivery, and a strong commitment to operational excellence. You should be comfortable using Microsoft Office products and be willing to support others in developing basic computer skills. Under the supervision of the Regional Manager or Supervisor, you will use sound judgment and initiative to deliver high-quality customer service. 

 

If you are passionate about helping others and eager to contribute to workforce development in Vermont, we encourage you to apply and be part of a collaborative and supportive team. 

 

Occasional travel throughout Bennington and Rutland counties may be required. Applicants must possess a valid driver's license and have access to reliable personal transportation.

Who May Apply

This position, Job Center Specialist I (Job Requisition #52575), is open to all State employees and external applicants.
If you would like more information about this position, please contact wendy.morse@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Interviews clients who are often under significant personal and financial burden, and who may exhibit significant stress and anxiety and may exhibit uncooperative or angry behaviors. It is expected that JCS I staff will engage all clients in a manner that exhibits professionalism, sensitivity, fairness, tact and diplomacy, and helps clients understand the services available to them through VDOL programs. Supportive attitude and actions are expected to be demonstrated in dealing with clients.

Position is assigned to a regional office location, but there may be times when travel between multiple regional locations will be required based on Department needs.  May include travel to employers' worksites, job fairs/hiring events, schools and community partner meetings. Valid driver's license and private means of transportation is required.

Minimum Qualifications

One (1) year or more experience in customer service, employment services, human services, human resources, or a closely related field.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

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