Eligibility Specialist I - Temporary Job Listing at State of Vermont in Middlebury, VT (Job ID 27219E87-721E-4)

Description

Overview

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments, with over 1000 employees, within AHS, the largest agency, in the State of Vermont.

ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce. This position is located in the Middlebury office.

The primary role of the Eligibility Specialist I is to determine eligibility of those who have applied for benefits.  The Eligibility Specialist I is also responsible for providing timely and accurate benefits to those who meet the criteria. ESD is looking for someone to join this team who:

• can demonstrate empathy, concern, and respect for all customers
• is a critical thinker who can apply program rules to complex and dynamic situations
• thrives in a busy work environment 
• is effective in assisting customers over the phone and in-person (if this is a district position)
• has experience working with individuals who may be distraught and emotional
• enjoys working on a team 
• is open to learning new technology

This position, Eligibility Specialist I (Job Requisition #54175), is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours and is not expected to be full-time. The State does not guarantee 40 hours of work per week.
If you would like more information about this position, please contact Jessica Holmes at jessica.holmes@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Duties are primarily performed in an office setting, but private means of transportation should be available for necessary travel to training and/or meetings. Workload is typically heavy with a constant need for prompt, accurate decisions. Incumbents must be organized and able to function independently while balancing competing priorities. Clientele can present with a variety of challenges resulting in a need to calmly and professionally manage situations in which applicants may be in a heightened emotional state, angry, frustrated, unable to communicate, and/or discouraged.

Two (2) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.

OR

Bachelor's degree in a human service or financial field.

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.