Strategic Account Director Job Listing at SS&C Technologies in Surbiton, England (Job ID R38334-Surbiton, UK)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Strategic Account Director (Intelligent Automation)

Location: London (Hybrid)

SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done – for the better.  We believe in supporting organizations as they harness the power of intelligent automation.  We offer our customers value with our Comprehensive Capabilities, Accessible and User-Friendly Software, Scalable and Intelligent Digital Workforce, and a United Vision Behind our Innovation.

There is significant opportunity to deepen the use and expand the benefits that the customers of SS&C's intelligent automation platform derive, based upon SS&C's investment in product enhancement including cloud enablement and integration to best of breed digital transformation technologies.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What you will get to do:

• SS&C Blue Prism is currently seeking an enthusiastic and motivated individual with a passion for customer success to join our team
• Account and relationship management of existing customers in EMEA, including identifying opportunities to expand usage of SS&C technology solutions and services, introduce and demonstrate product capabilities, deepen customer engagement and satisfaction with SS&C.
• To deliver revenue growth related to our technology solutions including Business Process Management, Intelligent Document Processing, AI and Process Automation and related Professional Services to customers, with focus on existing customers.
• To ensure customers derive maximum business benefit from their use of SS&C solutions by mobilizing the services and resources required to support the removal of all potential roadblocks along the customer journey.
• You will work closely with other SS&C teams and our Partners to drive success and strive to make each customer you work with a reference.
• You will serve as the advocate of the customer to represent their needs with both their Partners and the internal entities of SS&C including Customer Support, Professional Services, Product Development, and Sales.
• This role will warrant frequent discussions with customers and partners, webinar presentations, customer site visits on a need basis and periodic status reporting on milestone achievements.

• Understanding customer needs, strategies and goals to recommend and sell appropriate product or professional service solutions to meet customer needs.
• Developing a deep understanding of SS&C's intelligent automation capability and being able to engage in in-depth functional and technical conversations with customers.
• Responsibility for the process of taking opportunities through to closure in line with the SS&C sales process, including to negotiate and close deals that meet client expectations and SS&C's ability to deliver.
• Developing contact database, relationship plans, and account development plans
• Working closely with the EMEA delivery, account management and sales teams to ensure successful delivery of opportunities and maintain awareness of wider business
• Maintaining and enhancing industry knowledge through training and development
• Becoming a trusted advisor by identifying customers' desired outcomes and collaboratively creating Success Plans to achieve those outcomes
• Managing escalations and risks from various sources, including Support, partners, competitors, etc.
• Identifying upsell opportunities and working with sales teams to ensure growth attainment

Your experience & qualifications

• Extensive customer-facing relationship management experience, including executive level interaction  
• Market and technical knowledge of one or more of the following: fin tech, compliance, business workflow processes / operational efficiency, digital transformation consulting, AI, process automation.
• Deep Customer Success experience in major account situations.  This includes journey mapping, value realization, project management, risk management, executive level communication.
• Strong background scoping and orchestrating initiatives to improve business benefit at scale, as well as developing and expanding new opportunities.
• Exhibits significant change management and demonstrable consultative skills
• A commercially astute team player who possesses excellent communication and customer-relationship skills – responsiveness, sensitivity and diplomacy when managing stakeholder relationships across all levels in any organization
• Demonstrates problem-solving skills and technical aptitudes to adapt to new circumstances and learn quickly when facing new problems and challenges
• Communicates complex, nuanced ideas in relatable and actionable ways
• Flexibility to work in a rapidly changing, complex, often-remote environment
• Extremely well organized with the capacity to travel in addition to managing multiple customers remotely
• Ability to be part of a team and equally driven to build customer relationships alone

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.