Software Engineer - IVR Solutions - PA2024Q4BS013 Job Listing at SS&C Technologies in Braintree, MA (Job ID R28844-Braintree MA - 30 Braintree Hill Park)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Develop, design, and implement Cloud IVR / IVA applications using programming languages such as Java, SQL, Spring Boot (Middle Tier) and other relevant technologies.
• Analyzes, designs, programs, and modifies software enhancements and/or new products used in local, networked, cloud-based or Internet-related computer programs
• Collaborate with stakeholders to gather requirements and translate them into technical specifications for IVR/IVA solutions.
• Create and maintain call flow diagrams, voice user interface (VUI), and conversational design for optimal user experience.
• Integrate automated systems with back-ends including API's, Web Services, JSON
• Test and troubleshoot IVR/IVA applications to identify and resolve technical issues or bugs.
• Optimize IVR/IVA performance by analyzing system data, monitoring call traffic, natural language tuning, utilizing diagnostic tools and implementing improvements.
• Provides an escalation point for client issues related to software development and support; aligns with enterprise architectural strategies.
• Closes existing software defects and ensures maintenance of architectural diagrams

What You Will Bring:

• Bachelor's degree and 5 years of work-related experience.
• Must have experience with Cloud and Natural Language/IVA – experience with CXOne/Smart Assist a huge plus.
• Hands-on experience in Java, SQL, Spring Boot (Middle Tier) and other relevant technologies.
• A passion for continuous learning as well as the ability to learn quickly and apply new skills.
• Flexibility/Ability to be proactive, possesses good problem-solving skills and the capability to find solutions and the ability to successfully meet deadlines.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.