Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
SS&C Asset Services APAC – Software Delivery Manager (HiTrust)
Get To Know Us:
Company Overview
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries, and employs more than 27,000 people in offices in 35 countries across the globe.
SS&C GIDS Asset Services APAC is predominantly located in Melbourne, Sydney, Thailand and India. We are the largest provider of Transfer Agency services in the region, providing an Investor, Advisor, Fund Manager and Custodian end-to-end service offering. Our HiTrust platform is delivered to installed-software customers, SaaS clients, and our internal business process outsourcing (BPO) operations.
Reports to: Senior Delivery Manager – Asset Services
Location: RSU Tower, Bangkok, Thailand
What is the opportunity?
We are looking for an experienced Software Delivery Manager to join our team within the HiTrust business of SS&C, responsible for our investment management and fund administration front ends, used primarily by investors and financial advisers.
This is a key role in enabling the successful execution of our strategy to become an industry-leading Fund Administration service in Thailand.
You will join a friendly and collaborative team that values mutual respect, continuous learning and a supportive, well-balanced working environment.
As Software Delivery Manager, you are accountable for the end-to-end delivery of the HiTrust product to our installed-software customers, SaaS clients and internal BPO operations. You will own delivery commitments – scope, timelines and quality – across your team, holding the client-facing and business conversations that go with them, including the difficult ones when priorities compete, or something is at risk. This is a non-technical role: you lead delivery through strong management and coordination rather than hands-on engineering, and you lead your delivery team without direct line-management responsibility, working through trust, clear communication and a collaborative approach.
Agile delivery is at the heart of the role. You will facilitate the team's Scrum process end to end and own the Jira delivery workflow, while also carrying the wider delivery-management responsibilities that come with a regulated financial services environment – delivery and capacity planning, release governance, effort reporting, risk management, and regular progress reporting to project managers and senior stakeholders.
AI is central to how we work. You will bring AI tooling into your day-to-day delivery management – using it to plan, forecast, report and reduce waste – and you will encourage and support the adoption of AI across the team to help improve productivity, quality and delivery pace.
Who you'll work with
You will work closely with Software Engineers, Business Analysts, QA Engineers, Solution Architects and Product Managers within your team, and with Project Managers, BPO operations, senior business stakeholders and clients across the wider organisation. You will collaborate with your peers and your manager to continuously improve delivery practices, and – as SS&C is a global company – you will regularly work with colleagues across different time zones.
Why You Will Love It Here!
Flexibility: Hybrid work model (6 days in the SS&C office per month) and a business casual dress code, including jeans. Centralized location—a 6-minute walk from Phrom Phong BTS station or a 10-minute walk from Sukhumvit MRT station.
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave
Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check-Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry, and Provident Fund Contribution
Diversity & Inclusion: Committed to Welcoming, Celebrating, and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Education: Paid further education opportunities for eligible employees
Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for eligible employees
What You Will Get To Do:
Key accountabilities
Own end-to-end delivery – take accountability for delivering the HiTrust product to installed-software customers, SaaS clients and internal BPO, meeting committed scope, timelines and quality.
Manage client and stakeholder delivery – lead delivery-related conversations with clients and business stakeholders, including the difficult ones when priorities compete, or delivery is at risk.
Report on delivery progress – provide clear, regular reporting on delivery status, risks and forecasts to Project Managers and senior stakeholders.
Own the Scrum process and Jira workflow – facilitate the team's Scrum practice end to end and manage the Jira delivery process to keep work visible, accurate and on track.
Plan capacity and delivery – plan and manage team capacity and delivery across sprints and releases to meet commitments across multiple client types.
Ensure accurate effort reporting – oversee timesheet discipline and the correct classification of effort to client-funded or capex projects.
Support release governance – participate in release governance (including as a CAB member) and uphold audit, regulatory and compliance requirements in delivery.
Manage delivery risk – identify delivery risks early and work with the team to shape and carry out mitigation plans.
Promote AI-powered delivery – bring AI tooling into your delivery practice and encourage its adoption across the team to help improve productivity, quality and pace.
Drive continuous improvement – use delivery metrics and retrospectives to guide steady improvements in team throughput, predictability and quality.
Role responsibilities
Delivery ownership & planning
Own the end-to-end delivery of the HiTrust product across installed-software customers, SaaS clients and internal BPO.
Plan and manage delivery across sprints and releases, coordinating scope, dependencies and timelines with Product, Engineering and clients.
Plan and manage team capacity to meet delivery commitments across competing priorities and client types.
Track progress against commitments and proactively manage risks, blockers and dependencies to keep delivery on course.
Scrum facilitation & delivery process
Facilitate all Scrum ceremonies – sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives.
Own and manage the Jira delivery process, keeping the backlog, boards and reporting accurate and up to date.
Coach the team in agile principles and delivery practices, raising maturity and self-organisation over time.
Foster a collaborative, high-trust and high-performing team environment.
Governance, reporting & compliance
Provide regular delivery progress reporting and forecasts to Project Managers and senior stakeholders.
Oversee timesheet discipline and ensure effort is reported and classified correctly to client-funded or capex projects.
Participate in release governance, including as a member of the Change Advisory Board (CAB).
Uphold audit, regulatory and compliance requirements throughout the delivery process.
Client & stakeholder management
Act as the primary point of contact for delivery status, providing clear, business-level communication to clients and stakeholders at all levels.
Manage expectations on scope, timelines and trade-offs, and lead the difficult conversations when delivery is at risk.
Produce and maintain delivery reporting, dashboards and forecasts that give stakeholders confidence.
AI-powered ways of working & improvement
Encourage the adoption of AI tools across the team, helping the team embed AI into their day-to-day delivery workflows.
Use AI to accelerate delivery management tasks such as planning, estimation, status reporting, risk analysis and stakeholder communications.
Use metrics (e.g. velocity, throughput, cycle time, predictability) to identify and drive improvements.
Maintain and optimise the team's use of Jira and SharePoint to ensure accurate tracking, reporting and documentation.
What You Will Bring:
Skills and competencies
Delivery accountability – proven track record of owning and delivering software to committed scope, timelines and quality, ideally across a mix of installed-software and SaaS clients.
Agile delivery expertise – strong background delivering software in agile environments, with deep, practical knowledge of Scrum and familiarity with Kanban.
Jira proficiency – strong hands-on proficiency with Jira for managing the delivery process, backlog, sprint tracking and delivery reporting.
Client & stakeholder management – proven ability to manage clients and diverse stakeholders, hold difficult delivery conversations, and report to Project Managers and senior leaders.
Delivery & capacity planning – ability to plan and manage team capacity and delivery across competing priorities and client types.
Governance & compliance – understanding of release governance (e.g. CAB), audit trails and regulatory/compliance requirements in a financial services context.
Effort & cost reporting – experience with timesheet discipline and classifying effort correctly to client-funded or capex projects.
Team coaching – proven ability to coach and uplift teams in agile ways of working and lift delivery maturity, leading through influence without direct line-management responsibility.
AI-first mindset – enthusiasm for and experience using AI tools to improve delivery, with a willingness to encourage and embed AI ways of working across the team.
Communication skills – excellent written and verbal communication, able to confidently liaise with technical and non-technical audiences across all levels of an organisation.
Business acumen – a deep understanding of how the business operates and the ability to use that knowledge to make informed delivery decisions and trade-offs.
Risk & dependency management – ability to identify, communicate and mitigate delivery risks and manage cross-team dependencies.
Adaptability – flexibility to adapt to changing priorities and thrive in a fast-paced environment.
Financial services context – experience delivering in financial services or similarly complex, regulated environments is an advantage; knowledge of mutual funds is a plus.
We strongly encourage people to apply even if they don't meet every single requirement of this role.
Education and qualification:
Bachelor's degree or equivalent industry experience.
Minimum 7 years' experience in agile software delivery, including demonstrated accountability for end-to-end delivery as a Delivery Manager, Project Manager or equivalent.
Agile / Scrum certification (e.g. CSM, PSM, SAFe) is an advantage.
Key behaviours:
Instils Trust – contribute to building a safe learning environment in the business where the team can be listened to and understood.
Collaborate – must be able to work in a co-operative manner with both internal and external teams and take all views and interests into account when formulating outcomes.
Ensure Accountability – must take ownership of their assigned responsibilities and the outcomes generated and pursued.
Customer Focus – must understand customer and partner needs from both a functional and operational perspective.
Communicate Effectively – must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organization and all sizes of groups. Must also be able to listen to others and evidence that they have understood the needs communicated appropriately.
Continuous Learning & Improvement mindset – continually seek opportunities for improvement – personal & organizational – believe that things can be better, have the desire and willingness to set aspiring goals and the commitment to see it through to completion.
#LI-SM1
#CA-SM
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers
SS&C FinTech Services (Thailand) Limited
Human Resources Department - Talent Acquisition
6th Floor, RSU Tower 571 Sukhumvit Road
North Klongton, Wattana, Bangkok 10110
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Apply on company website
Find Connections via Linkedin
