Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title Senior Associate
Locations: (Stirling)| Hybrid
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Professional Development Reimbursement including access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
In this position you will be tasked with performing the following duties:
- Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits
- Handling complaints in line with area guidelines
- Processing non-standard or complex transactions/calculations, including manual processing where required, ensuring that TCF principles are upheld
- Contacts customers by telephone, fax, e-mail or letter to resolve queries/obtain information
- Deals with customer data ethically and in accordance with FCA requirements
- Checks the work of others where appropriate to ensure that standards of accuracy, clarity and financial integrity are maintained, and that TCF principles are upheld
- Provides informal guidance and/or training for colleagues as required
- Supports and takes an active role in service improvement/process improvement initiatives or projects as required
- Keeps own knowledge of processes, products and appropriate regulation up to date
- To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role
What You Will Bring:
- To be quality driven, aiming for 100% accuracy and timeliness of delivery
- To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
- To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
- To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
- To communicate and promote the values which reinforce and support a consistent quality culture
- Strong customer focus with a commitment to delivering excellent service
- Ability to follow detailed work instructions and perform effectively both under supervision and autonomously
- A proven team player with strong collaboration skills
- High attention to detail and a genuine interest in working with data
- Excellent computer literacy, with proficiency in Microsoft Word and Excel
- Strong organisation and time management skills, with the ability to prioritise tasks effectively
- Demonstrated analytical, problem-solving, and decision-making abilities
- Effective communication and mathematical reasoning skills
- Financial Service experience s is preferred but not essential
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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