Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: TechOps Engineer
Locations: Hyderabad | Hybrid
Get To Know Us:
SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more.
This is a unique opportunity to blend financial industry knowledge with technology skills, in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry.
At SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism, and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C and thrive!
Why You Will Love It Here!
Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future: Provident Fund
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Mediclaim, Term Life Insurance, Accidental Coverage, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Diwali voucher, Monthly remunerated RnR program
What You Will Get To Do:
Act as the highest point of escalation (L2 Support) between Client Services and Development Teams by answering questions and resolving issues around our Products, Services, and Infrastructure.
Identify operational problems by observing and studying system functions and performance results; investigating client complaints and suggestions; and completing troubleshooting procedures.
Develop, enhance, and review Observability tools to achieve operational targets around capacity and API response times
Advocate on behalf of the Client Services team to Product Management for proper prioritization of qualified defects and enhancements.
Act as a first responder to infrastructure/software related incidents to ensure reliability of our systems and keep us within committed SLA targets.
Assist Product teams in new feature roll out and data validation processes with customers.
Prepare documentation on Playbooks, Processes to improve overall team knowledge & trainings
What You Will Bring:
Experience of 2 to 4 years in L2 Production Support / Maintenance of Software Applications adhering to SLAs in any industry (Fintech preferred).
Bachelor's degree in Computer Science or equivalent.
Ability to understand Product Functionality and provide resolutions or workarounds.
Working experience with Agile Scrum/Kanban environment
Experience in writing queries in RDBMS (SQL Server, MySQL etc… databases)
Experience with Operations in Amazon Web Services or similar cloud providers
Experience with API frameworks / Swagger / Postman
Knowledge with Containers and Kubernetes
Experience working with monitoring and observability tools (Splunk / CloudWatch / ELK / DataDog / Dynatrace / Grafana)
Experience with Production Incident Management & RCA processes.
Experience with Software tools (Confluence, JIRA, GIT, PagerDuty)
Excellent problem solving and trouble shooting skills
Experience with Software Test Automation or Development (any Language) is an added advantage.
Experience working in Financial Technology Industry
Excellent written and verbal communication skills, Career minded, Logical-Thinking individuals who are not afraid of challenges.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It is important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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