Description
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: Client Service Manager, Institutional Liquidity
Locations: Luxembourg | Hybrid
Get To Know Us:
Calastone is the largest global funds network, connecting the world's leading financial organisations.
Our mission is to reduce complexity, risk and costs, enabling the industry to deliver greater value to investors. 4,500 clients in 57 countries and territories benefit from Calastone's services, processing over £250 billion of investment value each month.
Calastone is headquartered in London and has offices in Luxembourg, Hong Kong, Taipei, Singapore, New York and Sydney.
The Client Service Manager, Institutional Liquidity will act as a key relationship and service lead for institutional liquidity fund clients and distribution partners. Combining deep liquidity-product expertise with strong operational oversight, you will partner across Calastone and SS&C to deliver an exceptional client experience, resolve complex servicing challenges and support the continued development of our global liquidity servicing model.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Professional Development Reimbursement including access to SS&C University
Work/Life Balance: Competitive holiday scheme
Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do:
Serve as the primary account manager and escalation point for institutional liquidity fund clients, distribution partners and internal stakeholders, delivering exceptional service and liquidity product expertise.
Build trusted client partnerships through proactive engagement, consultative support and effective resolution of complex operational and servicing challenges.
Act as a subject matter expert on liquidity products, money market fund operations, onboarding requirements, settlement processes and regulatory developments.
Lead complex client initiatives, support onboarding activities and service enhancement opportunities, while identifying innovative solutions to improve the client experience.
Partner across Relationship Management, Sales, Product, Technology, Operations, Compliance and other business functions to ensure seamless service delivery and support business growth initiatives, including RFI/RFP activities.
Provide governance oversight of the global Follow-the-Sun operating model, ensuring effective regional handoffs, operational continuity and adherence to control frameworks.
Identify and mitigate operational risks, process gaps and cross-functional dependencies while driving accountability and operational excellence across stakeholder groups.
Lead the investigation, coordination and resolution of high-priority client and operational escalations, providing clear stakeholder communications and timely issue resolution.
Support continuous improvement through governance reviews, control assessments, process optimisation and enhancements to documentation, operating procedures and service delivery models.
What You Will Bring:
5+ years of experience in mutual fund client service and/or operations, with a focus on liquidity or institutional clients, including experience supporting T+0 or other highly time-sensitive transaction environments.
Knowledge of financial account-opening documentation requirements across multiple jurisdictions is preferred.
Excellent written and verbal communication skills, with the ability to communicate clearly with clients and stakeholders at all levels.
Strong problem-solving and numerical reasoning skills, with the ability to analyse data and use data-driven insights to support decision-making, reduce risk and drive continuous improvement.
A career-oriented, highly motivated and self-starting approach, with a strong sense of ownership and accountability.
Ability to work effectively in a fast-paced, collaborative team environment while managing competing priorities.
Efficient time management and strong organisational skills, with the ability to quickly learn and adapt to new systems, processes, plans and programmes.
Proficiency with business productivity tools, including spreadsheets, data management, project management and presentation software.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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