Desktop Support Engineer Job Listing at SS&C Technologies in Union, NJ (Job ID R30319)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 26,000+ employees in over 107 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Get To Know The Team: 

As a Desktop Support Engineer, you will be the face of IT at SS&C, delivering on-site and near-site technology support to ensure seamless operations across our offices. Whether at corporate headquarters, critical offices, or regional branches, you will play a vital role in maintaining and supporting SS&C's technology infrastructure. This role requires hands-on technical expertise and a proactive approach to solving end-user issues, supporting real estate projects, and ensuring office technology is consistently optimized and functional.

Why You Will Love It Here!  

• Global Impact: Support a leading global organization, ensuring smooth IT operations across multiple offices and regions.
• Networking Opportunities: Collaborate with internal teams and IT professionals, enhancing your skillset in enterprise environments.
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating, and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel, and more!

What you will get to do:

On-Site and Near-Site Support:

• Deliver hands-on support at corporate headquarters and critical offices.
• Provide near-site support for regional branches, and satellite offices.
• Act as the first line of defense for remote support, escalating to on-site/near-site as necessary.

Office Technology Setup and Configuration:

• Install, configure, and maintain office technology including desktops, laptops, printers, and security/badging systems.
• Ensure smooth onboarding and offboarding processes with proper hardware and software setup.

Hands-On Device Support and Walk-Up Tech Bars:

• Offer direct support for device issues through walk-up tech bars and scheduled on-site visits.
• Troubleshoot and resolve hardware and software problems efficiently to minimize downtime.

Technology Support for Real Estate Projects:

• Provide IT support for office moves, renovations, and new office openings, ensuring seamless technology integration.
• Coordinate with real estate and facilities teams to set up network infrastructure, conferencing equipment, and end-user devices.

Enterprise System Administration:

• Manage and support key systems including Active Directory, Entra ID, and Microsoft Intune for device management.
• Deploy software and updates using Endpoint Central by Intune and SCCM and administer Office 365 environments.
• Maintain security protocols by managing multi-factor authentication (MFA), password management solutions, and office access control systems.
• Support virtual desktop infrastructure (VDI) environments, including deployment, management, and troubleshooting of virtual desktops and servers.

Collaboration and Communication Tools:

• Administer Team's for desktop and Team's / Zoom Conference Rooms to ensure seamless video conferencing experiences.
• Manage telephony and virtual phone systems via RingCentral.

Security and Compliance:

• Maintain compliance with corporate security standards by managing email/web filtering solutions and endpoint protection tools.
• Monitor and manage device security to ensure data integrity and adherence to IT policies.
• Collaborate with cross-functional teams to optimize system performance and ensure seamless integration of IT solutions.
• Ensure compliance with security protocols and industry best practices across all aspects of device management.

What you will bring:

• A Bachelor's degree or a high school diploma with 2+ years of related IT experience.
• Expertise in managing macOS environments using JAMF Pro.
• Advanced troubleshooting skills for Windows operating systems and end-user environments.
• Proficiency in PowerShell scripting for task automation and system management.
• Strong knowledge of Intune, SCCM, and Active Directory administration.
• Experience with software installation, configuration, and lifecycle management.
• Hands-on experience with hardware repairs, including diagnosing and replacing faulty components such as hard drives, RAM, and batteries in laptops and desktops.
• Proficient in upgrading system hardware, including RAM and storage, to optimize device performance.
• Experience in configuring and troubleshooting desktop peripherals such as monitors, keyboards, mice, docking stations, and printers.
• Familiarity with security protocols, compliance, and IT best practices.
• Exceptional problem-solving and communication skills, with a focus on customer satisfaction.
• A proactive mindset with the ability to work independently or collaboratively as needed.              

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.