Client Success Manager Job Listing at SS&C Technologies in Sydney, NSW (Job ID R42377)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more. 

This is a unique opportunity to blend financial industry knowledge with technology skills in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fintech industry. 

At SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C and thrive! 

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Income Protection Insurance

• Work/Life Balance: Flexible Time Off

• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customised, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

The Client Success Manager is responsible for managing and strengthening relationships across a portfolio of regional or strategic clients. This role focuses on driving client satisfaction, retention, and growth by ensuring the successful delivery of services and solutions. Operating with a high level of autonomy, the role requires strong problem-solving capability, sound judgement, and the ability to manage multiple priorities. The Client Success Manager works closely with internal teams to address client needs, resolve issues, and identify opportunities for continuous improvement and value creation.

• Manage and develop strong, long-term relationships with a portfolio of regional or strategic clients

• Act as the primary point of contact, ensuring a high standard of service delivery and client satisfaction

• Proactively identify client needs, risks, and opportunities, providing recommendations and solutions

• Oversee client onboarding, implementation, and ongoing engagement to ensure successful outcomes

• Monitor client performance against agreed service levels and address any gaps or issues

• Collaborate with cross-functional teams (e.g. operations, technology, product) to deliver client solutions

• Lead or support projects of moderate scope, ensuring timely and quality delivery

• Provide guidance and support to less experienced team members

• Prepare and deliver client reporting, reviews, and insights to stakeholders

• Contribute to process improvements and initiatives that enhance client experience and operational efficiency

What You Will Bring:

• Bachelor's degree with 2+ years of relevant experience, or equivalent combination of education and experience

• Experience in Finance, Investment Operations, Fund Administration, or Software Development is advantageous

• Client-focused mindset with a commitment to delivering exceptional service

• Strong communication and interpersonal skills, with the ability to influence stakeholders

• Proactive and solutions-oriented, with sound judgement and decision-making capability

• Ability to manage competing priorities and work independently

• Collaborative approach, working effectively across teams and functions

• Analytical thinking with the ability to assess issues and recommend practical solutions

• Adaptable and resilient in a dynamic, fast-paced environment

• Demonstrates initiative, accountability, and a continuous improvement mindset

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.