Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
We're looking for a motivated and service-driven Associate Client Solutions Analyst to join our growing team. In this role, you'll be the first point of contact for our clients, supporting them with product inquiries and troubleshooting software-related issues. You will play a key role in ensuring a positive client experience by helping resolve installation, operation, and maintenance challenges.
This is an ideal position for someone early in their career who enjoys problem-solving, communicating with customers, and growing their technical knowledge in a fast-paced, team-focused environment.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: Flexible Time Off
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
Respond to client product inquiries via phone, email, or chat with professionalism and care
Assist with software troubleshooting and escalate more complex issues when necessary
Guide clients through product usage, setup, and maintenance
Record client interactions and recurring technical concerns to support continuous product improvement
Collaborate with internal teams to resolve product or system issues
Contribute to projects or tasks requiring independent judgment and initiative
What You Will Bring:
Customer-focused with excellent written and verbal communication skills
Strong analytical and problem-solving abilities
Ability to manage time effectively and work both independently and collaboratively
Eagerness to learn and contribute to a supportive team environment
Bachelor's degree with at least 2 years of relevant experience
Previous experience in a client support, helpdesk, or software support role is an advantage
Basic technical knowledge of software products and systems
Proficiency in Microsoft Office and comfort using internal support tools
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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