Sales & Implementation Manager - SRC Logistics Inc. Job Listing at SRC Logistics in Strafford, MO (Job ID 2649)

Description

Position Summary:

The Sales & Implementation Manager is responsible for managing the entire customer lifecycle from prospecting through post-sale implementation. 

The individual will identify and cultivate prospects, develop proposals, lead sales conversations, and close new business for SRC Logistics' software (RLMS), warehouse services, and integrated solutions. The individual will maintain ownership of the client relationship through implementation, onboarding, solution configuration, and transition to steady-state operations.

This position ensures a seamless client experience, delivers consistent communication, and strengthens long-term customer satisfaction by eliminating handoffs and keeping one accountable owner from start to finish.

Essential Responsibilities:

• Identify, research, and prospect potential clients and business opportunities. 
• Build, grow, and maintain a robust pipeline through proactive outreach and relationship building.
• Conduct detailed needs assessments to understand client requirements, goals, and desired outcomes.
• Develop and deliver compelling presentations, proposals, pricing models, and contract negotiations.
• Clearly articulate the value, capabilities, and expected outcomes of SRC offerings.
• Attend trade shows, conferences, and industry events to promote SRC services.
• Achieve individual sales goals and contribute to company revenue targets.

• Manages and maintains accurate sales leads and documentation in the CRM database.

• Serve as the primary point of contact for new clients from the signed contract through implementation.
• Translate requirements into detailed software requirements and communicate them to IT/IS teams. 
• Partner with Information Services Project Management to plan and execute RLMS configuration, customization, and deployment.
• Lead the end-to-end project process, including timelines, milestones, budgets, resource coordination, and risk management.
• Facilitate status update meetings, client communications, and cross-functional collaboration throughout implementation.
• Draft, review, and manage Scopes of Work (SOWs), Service Level Agreements (SLAs), and project documentation.

Travel & Schedule Requirements:
 This position requires travel up to 25%, including client site visits, industry events, and launch engagements. Additionally, the role may involve occasional after-hours networking events, client dinners, or business-related social functions in support of relationship development and customer engagement.

JOB SPECIFICATIONS

Education & Experience

• Bachelor's degree in Business, Sales/Marketing, Information Systems, or related field.
• Experience in business development, sales, or account management. 
• Experience managing technical projects, software implementations, or large client programs. 

Skills

Relationship-Building & Communication

• Exceptional interpersonal skills with the ability to collaborate across diverse employee and client groups.
• Excellent written and verbal communication; able to translate complex concepts into client-friendly language.

Sales & Business Acumen

• Strong negotiation, presentation, and influencing skills.
• Ability to assess client needs and align solutions to business outcomes.

Project Management & Technical Understanding

• Ability to lead projects from conception through implementation.
• Strong analytical, critical thinking, and problem-solving abilities.
• Skilled in managing timelines, budgets, and cross-functional teams.
• Familiarity with technology, software platforms, and system integrations.

Organization & Detail Orientation

• Highly accurate and thorough in documentation, CRM updates, and project planning.
• Able to manage multiple concurrent clients and priorities.

Behaviors

• Must be highly reliable, responsible, and dependable to fulfill obligations.
• Embrace opportunities to expand personal competencies and capabilities through training & education.
• Engage and support Logistics' safety culture and efficient business operation and maintain positive working relationships with employees across the organization.
• Participate in and support the principles of Great Game of Business and Open Book Management