Description
Overview
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.
The Space and Intelligence Division provides professional services to the US Space Force, Combatant Commands, Intelligence Community, and NASA. Our work includes enterprise architectural assessments, systems engineering and integration, test, planning and execution, cost estimating and analysis, acquisition support, and cybersecurity. We are trusted partners developing approaches and concepts to meet emerging high priority needs, assessing cutting-edge technologies, and supporting capabilities for our National Defense. Come join the fastest growing Division at Systems Planning and Analysis, Inc.!
The Space Systems Group (SSG), part of SPA's Space and Intelligence Division, provides timely and objective assessments and recommendations integrating technical, operational, programmatic, policy and business analysis. We focus on our key clients in the Space community including the US Space Force's Space Systems Command (USSF/SSC), one of the three designated Field Commands under USSF. We work tirelessly to provide integrated solutions based on information and communications throughout the chain of command. We provide clear and consistent analysis and recommendations which are aligned to strategic and leadership goals while balancing the ability to execute on time and on budget within the technical communities. Come join an organization responsible for being a key enabler of Spacepower!
SPA has an immediate need for a Deputy Chief Support Operations.
Responsibilities
The Deputy Chief Support Operations serves as the technical and execution lead for the Support Operations Division, ensuring all support services—across user access, enterprise IT coordination, and secure facility operations—are delivered efficiently, securely, and in alignment with mission priorities.
Operating as a trusted advisor to the Chief of Support Operations, this role integrates security, IT, and facility considerations into actionable plans and workflows that the team can execute. While not a primary supervisor, the Deputy drives day-to-day execution by setting priorities, managing the backlog, and holding the team accountable to standards, timelines, and outcomes.
This role brings deep subject matter expertise in security systems and compliance, ensuring all operations (digital and physical) are proactively aligned with governing requirements. The Deputy also operates as a tactician, empowered to coordinate with vendors, evaluate solutions, and execute approved actions to maintain and improve operational capability. When required, the Deputy assumes full responsibility for the division in the absence of the Chief.
Core Responsibilities
- Serve as the execution lead for Support Operations, translating priorities into actionable plans, tasking, and workflows across the team
- Manage and prioritize the division backlog, ensuring work is aligned to mission needs and executed efficiently
- Drive accountability across the team, tracking actions, enforcing standards, and ensuring timely completion of tasks and obligations
- Integrate security, IT, and facility requirements into cohesive operational solutions that are practical, compliant, and executable
- Provide subject matter expertise across security systems, secure facility operations, and enterprise IT support functions
- Oversee and validate compliance with security requirements, ensuring all processes, systems, and facilities meet applicable standards proactively
- Coordinate and collaborate with internal teams and external stakeholders to resolve issues, improve workflows, and enhance service delivery
- Engage with vendors and trades to scope work, obtain and evaluate quotes, and support execution of facility and infrastructure improvements
- Execute authorized purchases and transactions within delegated authority, ensuring responsible stewardship of resources and alignment with program priorities
- Support management of facility operations, including secure and unclassified spaces, ensuring readiness, functionality, and compliance
- Enhance operational processes and workflows to improve efficiency, reduce friction, and maximize team productivity
- Maintain continuity of operations and leadership, assuming full authority and decision-making responsibility in the absence of the Chief
Expected Outcomes
- Support Operations executes with discipline, clarity, and accountability, with all work tracked, prioritized, and completed on time
- Security and compliance requirements are proactively maintained and continuously validated, with no gaps, surprises, or audit deficiencies
- Workflows across IT support, user services, and facility operations are integrated, efficient, and continuously improving
- The team operates at high productivity, with clear priorities, minimal rework, and effective coordination across responsibilities
- Vendor engagements and facility improvements are well-scoped, cost-effective, and executed efficiently, supporting mission needs
- Resources and funds are managed responsibly and transparently, with sound judgment applied to all transactions and decisions
- Issues and risks are identified early and resolved effectively, preventing disruption to users or operations
- The division maintains operational continuity and effectiveness regardless of leadership availability
- Stakeholders experience reliable, professional, and responsive support services, reinforcing trust in the platform
- Support Operations remains secure, compliant, and mission-ready, with all physical and digital environments operating to standard
Qualifications
Must Have
- Active Top Secret clearance
- Bachelor's degree in a relevant field of study from an accredited institution
- 10 years of relevant experience
- Demonstrated experience leading day‑to‑day operational execution in a technical or security‑focused environment, including setting priorities and managing workflow backlogs
- Proven ability to integrate security, IT, and facility requirements into practical operational plans and ensure ongoing compliance with applicable standards
- Hands‑on expertise with security systems, secure facility operations, and enterprise IT support functions, including coordination with vendors and internal stakeholders
- Track record of driving accountability across teams, monitoring task execution, enforcing standards, and delivering work on schedule
- Experience managing facility or infrastructure work—scoping tasks, evaluating quotes, overseeing execution, and responsibly managing delegated purchasing authority
At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities.
SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc.
Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Pay Transparency Range: 150k - 165k
Qualifications
Must Have
- Active Top Secret clearance
- Bachelor's degree in a relevant field of study from an accredited institution
- 10 years of relevant experience
- Demonstrated experience leading day‑to‑day operational execution in a technical or security‑focused environment, including setting priorities and managing workflow backlogs
- Proven ability to integrate security, IT, and facility requirements into practical operational plans and ensure ongoing compliance with applicable standards
- Hands‑on expertise with security systems, secure facility operations, and enterprise IT support functions, including coordination with vendors and internal stakeholders
- Track record of driving accountability across teams, monitoring task execution, enforcing standards, and delivering work on schedule
- Experience managing facility or infrastructure work—scoping tasks, evaluating quotes, overseeing execution, and responsibly managing delegated purchasing authority
At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities.
SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc.
Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Pay Transparency Range: 150k - 165k
Responsibilities
The Deputy Chief Support Operations serves as the technical and execution lead for the Support Operations Division, ensuring all support services—across user access, enterprise IT coordination, and secure facility operations—are delivered efficiently, securely, and in alignment with mission priorities.
Operating as a trusted advisor to the Chief of Support Operations, this role integrates security, IT, and facility considerations into actionable plans and workflows that the team can execute. While not a primary supervisor, the Deputy drives day-to-day execution by setting priorities, managing the backlog, and holding the team accountable to standards, timelines, and outcomes.
This role brings deep subject matter expertise in security systems and compliance, ensuring all operations (digital and physical) are proactively aligned with governing requirements. The Deputy also operates as a tactician, empowered to coordinate with vendors, evaluate solutions, and execute approved actions to maintain and improve operational capability. When required, the Deputy assumes full responsibility for the division in the absence of the Chief.
Core Responsibilities
- Serve as the execution lead for Support Operations, translating priorities into actionable plans, tasking, and workflows across the team
- Manage and prioritize the division backlog, ensuring work is aligned to mission needs and executed efficiently
- Drive accountability across the team, tracking actions, enforcing standards, and ensuring timely completion of tasks and obligations
- Integrate security, IT, and facility requirements into cohesive operational solutions that are practical, compliant, and executable
- Provide subject matter expertise across security systems, secure facility operations, and enterprise IT support functions
- Oversee and validate compliance with security requirements, ensuring all processes, systems, and facilities meet applicable standards proactively
- Coordinate and collaborate with internal teams and external stakeholders to resolve issues, improve workflows, and enhance service delivery
- Engage with vendors and trades to scope work, obtain and evaluate quotes, and support execution of facility and infrastructure improvements
- Execute authorized purchases and transactions within delegated authority, ensuring responsible stewardship of resources and alignment with program priorities
- Support management of facility operations, including secure and unclassified spaces, ensuring readiness, functionality, and compliance
- Enhance operational processes and workflows to improve efficiency, reduce friction, and maximize team productivity
- Maintain continuity of operations and leadership, assuming full authority and decision-making responsibility in the absence of the Chief
Expected Outcomes
- Support Operations executes with discipline, clarity, and accountability, with all work tracked, prioritized, and completed on time
- Security and compliance requirements are proactively maintained and continuously validated, with no gaps, surprises, or audit deficiencies
- Workflows across IT support, user services, and facility operations are integrated, efficient, and continuously improving
- The team operates at high productivity, with clear priorities, minimal rework, and effective coordination across responsibilities
- Vendor engagements and facility improvements are well-scoped, cost-effective, and executed efficiently, supporting mission needs
- Resources and funds are managed responsibly and transparently, with sound judgment applied to all transactions and decisions
- Issues and risks are identified early and resolved effectively, preventing disruption to users or operations
- The division maintains operational continuity and effectiveness regardless of leadership availability
- Stakeholders experience reliable, professional, and responsive support services, reinforcing trust in the platform
- Support Operations remains secure, compliant, and mission-ready, with all physical and digital environments operating to standard
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