Senior Helpers Job - 41400874 | CareerArc
  Search for More Jobs
Get alerts for jobs like this Get jobs like this tweeted to you
Company: Senior Helpers
Location: Cameron Park, CA
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

Senior Helpers is currently seeking a Client Service Manager 

 

As a member of Senior Helpers Client Services team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees

The Client Services Manager will have the overall responsibility of managing and developing all client services for Senior Helpers within the territory. This includes meeting goals for retention of clients and managing the growth of hours from current clients. This is a salaried position. Weekends are required.

Primary Responsibilities (including, but not limited to):

Has a regular communication process for new clients that includes caregiver introductions, first day of service calls, and a visit within the first 30 days of service or manages the Client Services Coordinator to do the same

Ensures that clients and their families are satisfied with the Senior Helpers services, works to find solutions with the appropriate employees and/or family members

Adapts the client care plans as needed

Coordinates client activities such as field trips, and in-home activities; also manages the lending library or directs client services coordinator to do same

Communicates with scheduler or Care Manager if caregivers need to be changed

Generates up to 20% internal growth each month

Manages the client contact board

Updates the client retention dashboard on a weekly basis and creates a plan for replacing lost hours and proactive care management weekly

Takes service inquiry calls and follows up with leads to meet revenue goals

Represents Senior Helpers at networking events and contributes to the marketing face of the company

Introduction visits with Caregivers and Clients

Manages Call outs, ensure client always has care

Helps with new client starts to ensure clients are starting in a timely manner with care

Assists with open client shifts

Other duties as assigned

Qualifications

Previous industry experience required, CNA preferred

Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment

Must have excellent verbal communication skills and follow-up skills with prospects, clients, and client families

Ability to quickly build rapport with people

Creative, innovative, and problem solving abilities necessary

Proactive problem prevention and issue resolution leadership ability

Minimum of one year experience managing clients

Ability to visit client homes in the assigned territory ( ALL of El Dorado County, Amador County, Sacramento )

Bachelor's degree and three years of related work experience strongly preferred

Proficiency in Microsoft Word, Excel, internet, and Outlook required

Ability to learn other software programs quickly

Ability to work independently and as part of a team


 Apply on company website