Description
Description
SAIC is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals.
3 days onsite Wash DC - 2 days remote.
Key Responsibilities:
· Design and implement scalable VoIP solutions, ensuring seamless voice and video communication.
· Manage and maintain Cisco Unified Communications systems (CUCM, Unity Connection, Contact Center, etc.).
· Perform troubleshooting, routine maintenance, and QoS optimization for communication systems.
· Collaborate with cross-functional teams to integrate VoIP systems with data networks.
· Develop automation scripts to enhance efficiency and reduce manual tasks.
· Conduct regular system health checks and monitor network performance.
· Maintain Unified Communication architecture diagrams and detailed system documentation.
· Provide technical support, manage special projects, and streamline processes to improve system efficiency.
Qualifications
Required Experience:
· BS and 9 years of experience in Unified Communications, VoIP, and telecommunication systems. (4 years experience in lieu of degree)
· Proficiency in tools like PowerShell, ServiceNow, and SharePoint.
· Strong understanding of Cisco Unified Communication technologies including Cisco Call Manager (CUCM), Cisco Unity, Cisco Contact Center Express (UCCX), Cisco UCS, and Cisco Comstice.
· Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus.
· Understanding of networking protocols (SIP, WAN, TCP/IP, MPLS, etc.).
· Strong leadership, research, and project management skills with a proven ability to deliver complex solutions.
Certifications (Preferred):
· Cisco Certifications (CCNA, CCNP, CUCM, etc.) and CompTIA Security+ certification
· Any relevant Unified Communications certifications
· Microsoft Azure certifications
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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