Training Analyst Job Listing at SAIC in United States of America (Job ID 2408808)

Description

Description

SAIC is currently hiring for a Training Analyst to help support the Army Enterprise Service Management Platform (AESMP) program. 

Job Duties:

• Assist in onboarding of new hires to ensure all documentation is ready for processing.
• Assist System administrator with new computer equipment issue. 
• Train agents on Various AESD-W related tasks and utilization of proprietary tools and functions. 
• Create / update training material for existing AESD-W staff and new hires. 
• Assist Knowledge Management with creating, updating, and reviewing of  knowledge articles
•  Provide additional assistance to learners struggling with content.

Qualifications

Required Education and Experience: 

• Bachelors and three (3) years of experience; four years of experience in lieu of degree

Required Certifications and Security Clearance: 

• Valid CompTIA ce certification of CASP +, Security +, Network +, or A+
• Must have an active United States Secret Security Clearance on first day of employment

Required Skills:

• Experience with providing technical training topics to small to medium groups.
• Experience working on an Army Service Desk.
• Proficiency with Army Enterprise Service Management Platform (AESMP) ServiceNow ticketing system
• Willingness to teach new personnel in creative ways
• Familiarization with writing Knowledge Articles
• Proficient with Active Directory Users and Computers (ADUC)
• Good Communication Skills, ability to work with all levels of personnel 
• Work in a team environment

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

 Apply on company website