Company: SAIC
Location: Germantown, MD
Career Level: Entry Level
Industries: Technology, Software, IT, Electronics
Description
Description
SAIC is hiring for a Tier II Desktop Support Specialist to support their federal client in Germantown, MD.
Responsibilities/ Skills:
- Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
- Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
- Document, maintain, upgrade and replace hardware and software systems.
- Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
- Provides end user training where required.
- Ability to shift between projects/tasks to keep up with workload.
- Strong communication/people skills.
- Highly self-motivated and directed, with attention to detail.
- Strong understanding of Windows operating systems and applications in a domain environment, including Windows 11 and Microsoft Office suites.
- Experience with desktop encryption methods.
- Working knowledge of virtualization technologies.
- Experience with desktop image management.
- Experience with anti-virus technologies and troubleshooting.
- Familiarity with IOS, and Android mobile operating systems.
- Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations.
- Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment.
- Peripherals setup & support such as printers, scanners, etc.
- Other duties as assigned.
Qualifications
Education and Experience:
- Bachelors and two (2) years or more experience; Masters and 0 years related experience. Or will accept additional years experience in lieu of degree.
- Must be a US Citizen and must be able to obtain and DOE level Q clearance.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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