Location: Algood, TN
Career Level: Entry Level
Industries: Technology, Software, IT, Electronics
DescriptionThe Technical Support Associate duties include, but are not limited to:
- Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
QualificationsRequired Education & Experience AA Degree in related discipline; Or, High School and up to two (2) years of related experience. Additional classes towards a Bachelor's degree in an IT field may also be accepted.
Required Clearance Must be able to obtain Public Trust Security Clearance prior to starting work.
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