Systems Administrator Job Listing at SAIC in Tampa, FL (Job ID 2601446)

Description

Description

SAIC is seeking a Systems Administrator at MacDill AFB in Tampa, FL!

Duties include but are not limited to:

• Provide Tier I–II technical support for the full lifecycle of VIP IT services, including devices, applications, connectivity, and user environments.

• Deliver remote technical support for VIP personnel during CONUS and OCONUS travel, including real-time troubleshooting of devices, connectivity, and access issues.

• Apply advanced multi-domain IT troubleshooting to diagnose and resolve complex hardware, software, mobility, network connectivity, and user experience issues.

• Configure, issue, secure, and maintain government mobile devices, including smartphones and tablets.

• Provision, configure, and support VIP travel laptops to enable secure remote access to enterprise and mission systems.

• Deploy and maintain portable connectivity solutions, including secure mobile routers, hotspots, and travel communications kits.

• Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and mobility equipment.

• Support secure email, collaboration platforms, remote access services, and enterprise mobility solutions.

• Provide functional support for Video Teleconferencing (VTC), including setup, testing, user assistance, and troubleshooting of audio, video, and connectivity issues.

• Coordinate with enterprise service providers, network operations, and cybersecurity teams for issues requiring escalation beyond Tier II.

• Ensure all equipment and configurations comply with DoD cybersecurity policies, DISA STIGs, and security requirements.

• Deliver rapid response, white-glove support for General/Flag Officers and senior executive staff in time-sensitive and mission-critical situations.

• Provide IT support for GO/FO customers at approved offsite conferences, command events, and on-base residence locations as required.

• Maintain asset accountability, configuration documentation, and operational readiness status for VIP IT equipment.

• Develop and maintain Standard Operating Procedures (SOPs) for VIP mobility, remote support, and operational processes.

• Support continuity of operations (COOP) and contingency IT requirements for VIP leadership.

Qualifications

• A DoD security clearance at the TS/SCI level is required.

• CompTIA Security+ or equivalent is required.

• Experience supporting senior leadership or VIP customers in high-visibility operational environments.

• Strong background in end-to-end IT support, including endpoints, mobility, connectivity, and collaboration technologies.

• Exceptional IT troubleshooting skills across multiple technology domains.

• Exceptional written and verbal communication skills.

• High level of professionalism, discretion, and customer service.

• Ability to operate effectively in fast-paced, mission-critical environments.

• Strong proactive team player with the ability to work independently.

   

• Bachelor's Degree & 5+ years of experience; OR Masters Degree & 3+ years of experience. Nine years of applicable experience with a High School Diploma will be considered in lieu of a degree.

Highly Desired Qualifications:

• Experience supporting VIP Communications or Flag/General Officer environments

• Cisco Certified Network Associate (CCNA) · Microsoft Certified: Azure Administrator Associate (AZ-104)