SAIC Job - 31526116 | CareerArc
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Company: SAIC
Location: Annapolis Junction, MD
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Description

JOB DESCRIPTION: Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.


Capabilities
  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

  • Manage the daily activities of configuration and operation of IT systems

  • Provide assistance to users in accessing and using IT systems

Qualifications

TYPICAL EDUCATION AND EXPERIENCE:

  • Bachelor's degree in a technical discipline from an accredited college or university is required

    • Five (5) years of SA experience may be substituted for a Bachelor's degree

Desired Qualifications


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