SAIC is hiring a Service Desk Agent for a key role supporting the EITaaS team in Salt Lake City, UT.
- Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnose, identify, isolate, and analyze problems utilizing historical database records.
- Route calls to product line specialists, application, or system support specialists.
- Maintain and updates records and tracking databases.
- Alert management to recurring problems and patterns of problems.
REQUIRED EDUCATION, EXPERIENCE AND CLEARANCE
- AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience
- Candidate must be a US Citizen.
- Candidate must be able to obtain or possess an Interiem Secret clearance to start and must be able to obtain Secret clearance.
DESIRED EXPERICE AND CERTIFICATIONS
- Current Security+ or ability to obtain certification within 6 months of hire
- Prior Service Desk Tier I and II experience
- Excellent communication skills
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