SAIC Job - 37105662 | CareerArc
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Company: SAIC
Location: Salt Lake City, UT
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Description

DESCRIPTION          

SAIC is hiring a Service Desk Agent for a key role supporting the EITaaS team in Salt Lake City, UT.

JOB DUTIES

  • Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records.
  • Route calls to product line specialists, application, or system support specialists.
  • Maintain and updates records and tracking databases.
  • Alert management to recurring problems and patterns of problems. 

Qualifications

REQUIRED EDUCATION, EXPERIENCE AND CLEARANCE

  • AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience
  • Candidate must be a US Citizen.
  • Candidate must be able to obtain or possess an Interiem Secret clearance to start and must be able to obtain Secret clearance.

DESIRED EXPERICE AND CERTIFICATIONS

  • Current Security+ or ability to obtain certification within 6 months of hire
  • Prior Service Desk Tier I and II experience
  • Excellent communication skills


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