IT Support Technician 3 Job Listing at SAIC in Washington, DC (Job ID 2511874)

Description

Description

SAIC is seeking a IT Support Technician 3 to streamline solutions to a growing enterprise environment supporting one of our esteemed Federal clients.

ONSITE 5 DAYS – Washington, DC.

Job Duties:

• Responsible for providing IT support to end users for complex issues.
• Escalation points for IT Support Techs level 1 and 2.
• Creates, updates and closes, incident, and service requests with the IT service management system. Adheres to IT Processes and SOPs.
• Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 – 8,000 users.
• Providing end-user software and hardware troubleshooting and support in-person or over the phone.
• Over 3 years of Intune Suite Experience supporting Windows 11 and Microsoft 365 apps.
• Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10-11 operating system(s) and MACs to resolve customer workstation issues.
• Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 10 & 11 print server environment to include multi-function printers using Web Jetadmin and HP Universal Print Drivers.
• Troubleshooting Apple MAC computers.
• Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.
• Upgrading end user computer systems ensuring no data loss.
• Supporting Microsoft software packages to include Microsoft Office 365, and other commonly used desktop related applications.
• Engaging engineers from multiple teams.

Qualifications

Required:

• BS and 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. (4 year's experience in lieu of degree).
• Ability to obtain and maintain a Public Trust requiring U.S. Citizenship.
• Broad base of knowledge and be fluent in multiple IT disciplines such as:
  • computing,
  • computer workstations,
  • computer hardware and software,
  • productivity tools,
  • applications,
  • networking.
• CompTIA A+ certification may be substituted for 1 year experience.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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