SAIC Job - 32413270 | CareerArc
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Company: SAIC
Location: Aurora, CO
Career Level: Entry Level
Industries: Technology, Software, IT, Electronics

Description

Description

We are currently seeking a motivated, career and customer oriented Field Services Technician to join our team to begin an exciting and challenging career with SAIC. In this role you will: 
• Respond to technical service hardware requests and break/fix incidents
• Support Dell, HP and other notebook, desktops, and monitors
• Resolve end user questions or problems in the areas of functionality and technical troubleshooting
• Take responsibility for additional follow-up as required to ensure service is fully restored
• Ensure a high level of customer satisfaction throughout the service delivery transaction

Qualifications

Position Requirements: 
• High school diploma and 1-3 years of related experience  • Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment)  • Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication  • Familiarity with DoD Information Assurance (IA) requirements a plus  • Moderate level familiarity of Android and iOS devices  • Blackberry BES and MobileIron MDM experience a plus  • Outstanding organizational skills  • Understanding of desktop and notebook hardware  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease  • Must have valid driver's license and reliable vehicle with appropriate insurance  • Must be available for after-hours on-call rotation.
Physical Requirements: 
• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.  • Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs  • Exposed to seasonal weather based on geographic region  • Hold the arm and hand in one position or hold the hand steady while moving the arm.  • See details of objects that are more than a few feet away.  • See differences between colors, shades, and brightness.  • Use one or two hands to grasp, move, or assemble objects.  • Use muscles to lift, push, pull, or carry heavy objects.  • Use stomach and lower back muscles to support the body for long periods without getting tired.  • Bend, stretch, twist, or reach out.  • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.  • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.  • Make fast, repeated movements of fingers, hands, and wrists. The selected candidate must be able to obtain an interim-secret DOD level clearance prior to hire date.


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