SAIC Job - 32145581 | CareerArc
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Company: SAIC
Location: Montgomery, AL
Career Level: Entry Level
Industries: Technology, Software, IT, Electronics

Description

Description

SAIC is seeking a motivated, career and customer oriented Field Services Technician to join our team to begin an exciting and challenging career. In this role you will:
• Respond to technical service hardware requests and break/fix incidents • Support Dell, HP and other notebook, desktops, and monitors • Resolve end user questions or problems in the areas of functionality and technical troubleshooting Take responsibility for additional follow-up as required to ensure service is fully restored Ensure a high level of customer satisfaction throughout the service delivery transaction

Qualifications

EDUCATION AND EXPERIENCE: AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience.


CERTIFICATION:

Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment)


Position Requirements:


• Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication

• Familiarity with DoD Information Assurance (IA) requirements a plus

• Moderate level familiarity of Android and iOS devices

• Blackberry BES and MobileIron MDM experience a plus

• Outstanding organizational skills

• Understanding of desktop and notebook hardware

• Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease

• Must have valid driver's license and reliable vehicle with appropriate insurance

• Must be available for after-hours on-call rotation


Physical Requirements:


• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.

• Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs

• Exposed to seasonal weather based on geographic region

• Hold the arm and hand in one position or hold the hand steady while moving the arm.

• See details of objects that are more than a few feet away.

• See differences between colors, shades, and brightness.

• Use one or two hands to grasp, move, or assemble objects.

• Use muscles to lift, push, pull, or carry heavy objects.

• Use stomach and lower back muscles to support the body for long periods without getting tired.

• Bend, stretch, twist, or reach out.

• Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.

• Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.

• Make fast, repeated movements of fingers, hands, and wrists.

CLEARANCE:

US Citizen with the ability to obtain an Interim DoD Secret security clearance prior to hire date. Must be able to obtain a completed DoD Secret security clearance within 12 months of hire date.


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