JOB DESCRIPTION: Customer Service & IT Officer
Customer Services and Information Technology Officers provide in-depth Tier 1 and Tier 2 support and problem resolution for technology products and/or applications. Depending upon the area of assignment, work may include the following activities: technology or systems-related, centralized customer service center functions; developing and improving the processes of a centralized technology customer service center; interfacing daily with representatives from all elements resolve technical issues and outages; identifying, analyzing, and implementing process changes; developing performance measures; soliciting and tracking customer satisfaction feedback; managing the transition of IT service and infrastructure initiatives; providing technical guidance and direction to component close support teams for all new and component specific applications and deployments. Forward deployed serve as transition managers and lead activities related to the standard operational environment and component application deliveries.
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Masters and 0 years related experience
Must have a current/active TS/SCI clearance with polygraph
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