Ryder Job - 33350079 | CareerArc
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Company: Ryder
Location: Orlando, FL
Career Level: Associate
Industries: Transportation, Logistics, Trucking

Description

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. at https://ryder.com/job-applicant-privacy-policy

You are the driving force behind our company.

Start your career with Ryder today!

SUMMARY

As part of the Ryder team the Inbound Associate II will handle a variety of tasks including handling incoming call volumes, researching Ryder invoices, explaining charges, comchecks and communicating with external field personnel to close Salesforce cases within 2-day service level agreement (SLA).

ESSENTIAL FUNCTIONS

Handle incoming calls.

Solve problems and investigate/resolve a variety of issues and requests.

Enter call cases into Salesforce.

ADDITIONAL RESPONSIBILITIES

Performs other duties as assigned.

EDUCATION

H.S. diploma/GED

EXPERIENCE

One (1) year or more experience Truck industry experience

One (1) year or more experience working with customers

SKILLS

Strong verbal and written communication skills.

Detailed oriented with excellent follow-up practices.

Ability to drive multiple projects to successful completion.

Ability to work independently and as a member of a team. Able to work with minimal supervision. Operate effectively as part of a team in a call center environment. Adhere to departmental goals and metrics.

Strong verbal communication and listening skills.

Demonstrates a high level of accuracy, even under pressure. Handle stressful situations and high call volumes

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

Flexibility to operate and self-driven to excel in a fast-paced environment.

Capable of multi-tasking, highly organized, with excellent time management skills.

Detail oriented with excellent follow-up practices

KNOWLEDGE

Good command of the English language; advanced level.

Knowledge of systems and tools (FIS, Carms, Salesforce, etc.); intermediate level; preferred.

MS Office & Windows; intermediate level.

LICENSES

TRAVEL

None

Job Category

Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. at https://ryder.com/job-applicant-privacy-policy

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

\#wd


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