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As part of the Ryder team the Inbound Associate II will handle a variety of tasks including handling incoming call volumes, researching Ryder invoices, explaining charges, comchecks and communicating with external field personnel to close Salesforce cases within 2-day service level agreement (SLA).
Handle incoming calls.
Solve problems and investigate/resolve a variety of issues and requests.
Enter call cases into Salesforce.
Performs other duties as assigned.
One (1) year or more experience Truck industry experience
One (1) year or more experience working with customers
Strong verbal and written communication skills.
Detailed oriented with excellent follow-up practices.
Ability to drive multiple projects to successful completion.
Ability to work independently and as a member of a team. Able to work with minimal supervision. Operate effectively as part of a team in a call center environment. Adhere to departmental goals and metrics.
Strong verbal communication and listening skills.
Demonstrates a high level of accuracy, even under pressure. Handle stressful situations and high call volumes
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Flexibility to operate and self-driven to excel in a fast-paced environment.
Capable of multi-tasking, highly organized, with excellent time management skills.
Detail oriented with excellent follow-up practices
Good command of the English language; advanced level.
Knowledge of systems and tools (FIS, Carms, Salesforce, etc.); intermediate level; preferred.
MS Office & Windows; intermediate level.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.
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