Description
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Job Description :
Summary:
The Application Delivery & Support Specialist is responsible for installation, maintenance, and repair of PC hardware and software. Coordinate hardware warranty repairs with the vendor as required. Interface with developers and vendors to resolve complex software problems. Provide support during employee relocation's and other projects as required. Ensures employees PC issues and requests are resolved as quickly as possible to minimize the downtime impact to Ryder's business. Provide initial analysis to any software issues the business experiences.
Essential Functions:
Provide production support as needed to business users
Work to understand the business areas and applications the team supports
Provide training to business end users
Create and maintain all necessary remedy tickets
Maintain clear and accurate clarity information related to tickets
Work with development teams to understand and ensure requirements are met
Creates test cases (realistic business situations) and performs functional testing to ensure business requirements are met
Maintains and reports on issues identified during testing assignments
Additional Responsibilities:
Perform other duties as assigned
Requirements:
One to Two (1-2) years or more Scale WMS experience
One (1) year or more of Node JS and JavaScript programming experience
Strong verbal communication and listening skills
Skills and Abilities:
Perform end user system support. Communication with end users for majority of work time
Understand role and pro actively guide own daily work within that role
Work with operation group to understand their requirements, issues or opportunities and assist in ways to change the system to address them
Performs work independently with minimal supervision
Customer service skills
Problem solving skills
Initial triage and analysis of issues identified by end users
Demonstrates analytical skills
PC and troubleshooting knowledge and skills (Expert level)
Warehousing activities (intermediate level)
SQL server skills (intermediate level)
Job Category: Application Development, Delivery & Support
This posting is for an existing vacancy.
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$60,000.00 CAD
Maximum Pay Range:
$70,000.00 CAD
Ryder is an Equal Opportunity Employer:
We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.
Authorization to Work in Canada:
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com .
Current Employees:
If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
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