Rexel USA, Inc Job - 37687935 | CareerArc
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Company: Rexel USA, Inc
Location: Oakland, CA
Career Level: Associate
Industries: Manufacturing, Engineering, Aerospace


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Rexel is a global leader specializing in the multi-channel distribution of electrical products and services for the energy world. Our mission is to offer our customers innovative and sustainable solutions to improve the comfort, security and energy performance of installations, infrastructure and buildings.

We Deliver The Best Customer Experience
    We Join Forces For Success
        We Encourage Innovation
           We Engage People To Develop Their Talents
                We Trust Each Other
                    We Enjoy Making A Difference

"At Rexel, we take the time to understand what matters most to you, this is how we build rewarding experiences and careers."

Caroline Becker, VP HR

We are seeking a Customer Solutions Leader to join our Rexel team in Oakland, CA:


This position can sit either in Oakland, CA or in Fullerton, CA.


Summary of Key Responsibilities:

  • Support the branch strategy from planning to execution with regards to customer solutions, digital adoption and marketing in identified territory.
  • Be the key point of contact for branches assigned, customers and vendors.
  • Accelerate digital transformation.


Digital & Solutions (est. 70%)

  • Accelerate transformation and make California #1 in Plus (connected) customers and web sales
  • Help transform California into a more data-driven organization with increasing employee digital adoption (participate to tech champion meetings, in person training, webinars)
  • Create a culture of excitement and demand around digital and customer solutions
  • Define and grow new markets for emerging solutions and technologies
  • Conducts analysis to identify customer opportunities
  • Support sales teams and branches in selling and implementing customer solutions (digital, EDI, material services, VMI, TCO…)
  • Identify customer needs, propose solutions and close orders
  • Owns the process from Lead Identification thru Customer Agreement
  • Works directly with customer and branch personnel on all pre-sale activities including but not limited to sales call, needs assessment, demos, solution recommendations, proposal, and agreement finalization
  • Upon finalizing customer agreement, works directly to implement and/or lead the project to implement
  • Collaborate with sales teams to generate new and unique case studies


Marketing (est. 30%)

  • Help branches build their marketing calendar (counter days, training, customer events, local promotions)
  • Prepare, manage timelines and assist for local marketing initiatives
  • Assist in analyzing activity performance
  • Manage marketing funds for territory assigned
  • Ensure the consistency of the merchandising. Perform merchandising training and audit
  • Supports branch reset and branch opening if any
  • Enrich customer database contacts


Skills, Knowledge, and Education:

  • A four-year degree or appropriate experience
  • Strong Customer orientation, Ability to translate customer needs and problems into realistic solution recommendations
  • Analytical but with the ability to translate data into actionable opportunity targets
  • Ability to analyze and summarize data for reporting
  • Ability to manage a project including pull through business
  • Solid project/task management skills and attention to detail
  • Ability to prioritize and complete multiple/concurrent activities
  • High degree of initiative
  • Desire to be an instrumental player and initiate change
  • Excellent written, verbal, interpersonal and presentation skills
  • Team player
  • Good level of understanding of "e" solutions and technology
  • MS Office expertise
  • Electrical distribution experience preferred 
  • Ability to travel as required – no more than 50%
  • Valid driver's license for Region of business operation with a good driving record


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Our Benefits Include:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401K with Employer Match
  • Paid vacation and sick time
  • 8 paid company holidays plus 3 flexible personal days per year
  • Tuition Reimbursement
  • Health & Wellness Programs
  • Flexible Spending Accounts
  • HSA Accounts
  • Commuter Transit Benefits
  • Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
  • Employee Discount Programs
  • Professional Training & Development Programs
  • Career Advancement Opportunities – We like to promote from within!
Customer Solutions Leader 102179 Oakland Rexel USA Marketing Dept. Sales/Marketing

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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