Associate Trainer - Seasonal Job Listing at ResultsCX in TGU, Francisco Morazán Department (Job ID P1-6011486-3)

Description

Description

Associate Trainer - Seasonal

Full Location: Tegucigalpa - Honduras

The #Ja-job_title is a high-performing ResultsCX Associate who is being cultivated to become a ResultsCX Trainer as part of their succession plan. You will complete necessary program requirements in preparation for co-facilitating or facilitating of New Hire Orientation as well as foundations, and product training classes (as approved by Training Leadership).

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!

In this role you will:

• Develop necessary core training skills by completing the ResultsCX Associate-AT Go Green and Go Blue client certification program
• Learn to facilitate classroom and refresher training for product knowledge, call handling, and program processes
• Extract or generate training reports such as class attendance and performance records, as well as preparing other training requirements as determined by the program or account operations
• Evaluate progress of ResultsCX Associates for the entire duration of the training
• Complete a minimum of 4 (four) hours of phone time each month in order to remain proficient in call handling
• Uphold compliance to all internal and client policies inside and outside the training room

 To join our team, you need:

• Minimum tenure of 6 (six) months and consistent attendance and punctuality 
• No corrective actions in past 180 days and current or ongoing performance management plans (PIPs, IDPs)
• Excellent non-verbal and verbal communication skills - both oral and written  
• Strong interpersonal skills with the ability to perform effectively as member of a team
• Strong attention to detail and can work in a dynamic environment
• Proficiency in using MS Office products- Word, Excel and PowerPoint

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.