Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Senior People Systems Administrator - Provo
Why We Have This Role
The People Systems team is dedicated to optimizing and enhancing our people-related processes and experiences through technology. The Senior People Systems Administrator is responsible for expertly configuration, maintenance, usability, stability, and optimization of our SAP SuccessFactors platform, with a primary focus on Employee Central, Time Off, and Onboarding modules, as well as other key HR-related systems. This role is critical in ensuring the reliability, security, and efficient operation of these platforms, providing advanced technical support, implementing system enhancements, and managing configurations to support HR business processes and data integrity.How You'll Find Success
- Expertly managing, configuring, and troubleshooting the SuccessFactors platform and integrated People Systems to ensure optimal performance and stability.
- Effectively resolving complex system issues through in-depth analysis, diagnosis, and collaboration with stakeholders and vendors.
- Successfully implementing system enhancements, updates, and new modules based on business requirements and technical best practices.
- Ensuring data integrity, system security, and compliance through diligent administration and adherence to governance best practices.
- Proactively identifying opportunities for system optimization, process improvements, and enhanced user experience.
- Staying current with SAP SuccessFactors releases, new features, and industry best practices to maintain and improve system functionality.
- Collaborating effectively with teams across HR (including HR Business Partners, Talent Acquisition, HR Operations, Payroll), IT, and with consultants to provide guidance on system best practices, process improvements, and innovative recommendations.
- Prioritizing user experience and adoption across all supported SuccessFactors modules.
How You'll Grow
- Deepening your technical expertise as a senior subject matter expert for SuccessFactors and related People Systems.
- Taking on increasingly complex system administration challenges, projects, and integration work.
- Broadening business acumen by collaborating with various HR functions and understanding overarching organizational goals, particularly in HR operations and talent strategy.
- Mentoring junior system administrators and sharing your advanced knowledge.
- Contributing significantly to the continuous improvement and stability of Qualtrics' People Systems landscape.
- Gaining broader experience with various HR modules and related technologies within a dynamic organization.
Things You'll Do
- Execute advanced design, configuration, customization, testing, and maintenance for SAP SuccessFactors Employee Central (position management, workflows), Time Off (accruals, time types), and Onboarding (programs, compliance forms), alongside other SuccessFactors modules and related People Systems.
- Develop and execute comprehensive test plans for system changes, patches, upgrades, and integrations to ensure quality and minimize disruptions.
- Serve as a primary escalation point for complex system issues and incidents, providing timely diagnosis, thorough investigation, and effective resolution.
- Develop and maintain detailed system documentation, including configuration guides, standard operating procedures, process flows, and user support materials.
- Provide advanced system training and support to HR super-users, administrators, and end-users to promote effective system utilization.
- Collaborate effectively with technology vendors for technical support, issue resolution, and to understand upcoming features and their impact.
- Administer and maintain system security configurations, including role-based permissions, user access provisioning/de-provisioning, and regular SOX audits in line with company policies.
- Develop, maintain, and support complex reports, dashboards, and analytics to meet HR business requirements and provide necessary data insights.
- Manage and implement semi-annual SuccessFactors release updates and other system patches/upgrades, including performing impact analysis, testing new functionalities, and coordinating deployment.
- Proactively monitor system performance, data integrity, and integration health, identifying and addressing potential issues.
- Participate in People Systems projects, including requirements gathering, solution design input, configuration, testing, and deployment support for new modules or enhancements.
- Ensure adherence to data privacy regulations and internal data management policies.
What We're Looking For On Your Resume
- 5-7+ years of hands-on experience as a System Administrator for HRIS platforms, with at least 3-5+ years of direct, in-depth experience specifically administering and configuring SAP SuccessFactors.
- Deep expertise in configuring and supporting SAP SuccessFactors Employee Central, Time Off, and Onboarding modules with a good understanding of HR data security principles, role-based permission concepts, and compliance best practices.
- Proficiency in SuccessFactors tools such as Business Rules Engine, MDF Objects, Reporting/Analytics, and familiarity with Integration Center.
- Proven experience with SuccessFactors implementations or significant enhancement projects in the core modules (EC, Time Off, Onboarding).
- Advanced troubleshooting, analytical, and problem-solving skills with a proven ability to resolve complex technical system issues.
- Strong understanding of core HR processes including hire-to-retire, employee data management, time tracking and absence management, and new hire onboarding.
- Proven ability to effectively engage and manage diverse stakeholders, ensuring alignment and driving successful outcomes.
- Demonstrated experience in standardizing and simplifying complex system configurations and HR processes.
- Proficiency in building and maintaining internal processes that align with the software development lifecycle (SDLC) and compliance best practices.
- Experience working with external consultants and/or SAP support.
- Strong communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Strong commitment to maintaining robust, efficient, and secure HR systems with a keen eye for detail.
- Proven ability to work independently, manage multiple priorities effectively, and meet deadlines.
- Experience with other HR tools (e.g., ATS like Greenhouse) and IT service management tools (e.g., JIRA) is a plus.
- Bachelor's Degree in Human Resources, Information Technology, Business Administration, or a related field, or relevant work experience.
- Professional English fluency required.
- Preferred: SAP SuccessFactors certifications in Employee Central, Time Off, or Onboarding.
- Optional/Preferred Skills: Experience with SuccessFactors Performance & Goal Management and/or Succession Planning modules.
What You Should Know About This Team
- Critical operational impact: The People Systems you administer are vital for daily HR operations and employee data management, making your role crucial for company-wide stability and efficiency.
- Continuous learning and system mastery: The HR technology landscape, especially SuccessFactors, is constantly evolving. This role offers abundant opportunities to deepen your system knowledge and master new functionalities.
- Effective Collaboration: Ensuring top-notch system performance and support requires close collaboration with various departments, including HR functional teams (People, Benefits, Payroll), IT, and Data Engineering.
Our Team's Favorite Perks and Benefits
- Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
- Generous PTO policy.
- 401K employer match.
- Global Wellness Reimbursement program to support employee wellness.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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