Senior Engagement Manager Job Listing at Qualtrics in Sydney, NSW (Job ID 6979736)

Description

At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won't have to look to find growth opportunities— they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Engagement Manager

Why We Have This Role

The Implementation Team is critical to delivering a seamless onboarding experience for our clients, setting the foundation for lasting partnerships with Qualtrics. This position contributes to the initial onboarding experience, builds lasting client relationships, and shapes the partnership's direction. This role has a profound impact on customer success, operational improvements, and product enhancements, ultimately driving Qualtrics' reputation as a trusted advisor and solution provider. If you thrive in dynamic environments and enjoy building deep client relationships, this role is for you.

How You'll Find Success

• Expertly manage complex implementations from kickoff to completion, balancing multiple priorities.
• Experience leading virtual project teams to deliver complex, large-scale customer feedback programs within global organisations.
• Act as a trusted advisor by deeply understanding client needs and aligning solutions accordingly.
• Solve technical challenges independently and as part of a team.
• Influence internal teams by advocating client feedback that shapes product improvements.
• Deliver engaging training and workshops to empower clients.
• Demonstrate resilience and adaptability in a fast-paced environment.

How You'll Grow

• Develop advanced project leadership skills managing large-scale, global technology implementations.
• Deepen expertise in the Qualtrics XM Platform and related technologies.
• Collaborate with internal teams, clients, and stakeholders to deliver exceptional outcomes.
• Refine customer consulting and advisory capabilities at senior stakeholder levels.

Things You'll Do

• Successfully onboard clients to the Qualtrics XM Platform, driving outcomes that support high renewal and expansion rates.
• Lead and coordinate project teams—including project managers, technical consultants, and engineers—to ensure projects meet scope, timeline, and quality goals.
• Build and nurture strong relationships with senior client stakeholders, serving as their primary point of contact throughout the project lifecycle.
• Identify and mitigate risks by proactively monitoring project progress and communicating updates.
• Collaborate with product teams to relay customer insights and influence the Qualtrics product roadmap.
• Deliver training sessions and workshops that help clients implement successful XM programs.

What We're Looking For On Your Resume

• 8+ years of experience delivering complex software implementations in large or global organisations.
• Proven track record of leading virtual project teams in technology program delivery.
• Strong program and project management skills, successfully delivering projects on time and within budget.
• Experience working closely with senior stakeholders to align project goals and drive collaborative decision-making.
• Demonstrated ability to understand and communicate technical solutions and business value effectively.
• Consulting experience combined with hands-on technical skills (software or platform development) preferred.

What You Should Know About This Team

• You'll be at the center of client success, shaping long-term partnerships from day one.
• Our team values creativity, collaboration, and continuous learning in a supportive environment.
• We collaborate  across internal teams, drive customer success and influence product enhancements.
• We're passionate about customer advocacy—your insights directly impact product enhancements.
• We celebrate success with regular team events, outings, and social hours.

Our Team's Favourite Perks and Benefits

• A comprehensive total rewards package consisting of base, incentives and generous benefits.
• Private health insurance - top of the range coverage for medical and extras.
• $2,800 Annual Experience Bonus - we want to facilitate some great experiences for our employees!
• Experience Leave - additional 5 days a year to take for experiences!
• $425 Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program.
• Commuter allowance - we take care of your public transport expenses to the office!
• Hybrid working environment 
• Catered lunches in our North Sydney office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organisational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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