Renewal Management Specialist Job Listing at Qualtrics in Krakow (Job ID 6964714)

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.   When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.  

Renewals Specialist

Why We Have This Role   The mission of the Customer Operations organization is to help our customers, both internal and external, deliver extraordinary business results. Our team is responsible for renewing and billing our current customer base, activities that directly drive cash flow for the business. The Renewal Specialist does this by contacting customers to discuss their renewal needs, negotiating renewal terms and conditions, preparing renewal quotes and contracts, working with the Sales and Customer Success teams to identify and close renewal opportunities, and developing strategies to improve renewal rates.   How You'll Find Success

• You provide a great customer experience to help ensure that each client is invoiced on time, driving cash flow for the business
• You attain a high bill rate and help the rest of the Renewals Management maintain our high standard of excellence
• You work closely with Sales to successfully strategize through sometimes difficult client situations and negotiations to help the company hit its renewal rate targets
• You prioritize the highest value add activities to hit your personal and team quarterly billings targets
• You will help us not only get things done in the current process, but also to improve processes to make our entire company continuously more efficient.
• You will have the opportunity to become a subject matter expert in a key process and work to improve it.

  How You'll Grow

• Commercial Skills: As a Renewals Specialist, you will develop a commercial skill-set that includes processing high value renewals, sending quotes, analyzing data, and negotiating with customers.
• Cross-Functional Collaboration: Working closely with other departments, you will develop valuable cross-functional skills, gain a holistic understanding of the business, and learn from experts in various areas, paving the way for career growth.
• Developing a Bias for Action: You'll learn how to prioritize the needs of your stakeholders and take prompt, proactive steps to drive success and satisfaction

  Things You'll Do

• Retain and expand client subscriptions, the lifeblood of the SaaS business model.
• Drive the renewal process forward in partnership with our internal customer facing teams including Sales and Customer Success.
• Engage in projects to improve our internal processes and ensure a successful and seamless end-to-end renewal experience for our customers.
• Create a great customer experience by providing timely and thoughtful communications in every client interaction.
• Work collaboratively with key stakeholders across Qualtrics to drive positive business outcomes for the business.

  What We're Looking For On Your Resume

• Bachelor's degree
• Strong prioritisation skills with the ability to be proactive
• Proficient written and verbal English communication skills.
• Desire to improve processes and work through ambiguity
• Interest in the technology industry
• Experience in SaaS, strategy, consulting, customer service, operations, technology, sales, customer success, or an equivalent field would be beneficial

 

What You Should Know About This Team

• This team is the first line to apply Qualtrics GTM strategies - commercial skills and adaptability are key.
• This team gives high exposure to essential business functions and sharpens a broad spectrum of skills in each member.
• This team is excellence-driven and motivated for constant improvement.
• We have each other's backs. We win together.
• Our team meetings are designed to foster community and connection.

  Our Team's Favorite Perks and Benefits

• Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
• Private Medical Insurance- Luxmed health & dental cover for you and your dependents.
• Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
• Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
• Wellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
• A choice of Multi-sport cards available.
• Our employee assistance program with Unum provides counseling and wellbeing support to all employees
• Experience Bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Group Life & Income Protection Insurance
• Glasses/Contact lenses Reimbursement
• Free breakfasts, lunches, snacks, and drinks for everyone in the office

  The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​ Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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