Qualtrics Job - 32456009 | CareerArc
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Company: Qualtrics
Location: Remote, OR
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.

The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. Join us as we help change the way people experience the world! Advance your career at a company that is dedicated to your ideas and growth, fills you with purpose, and provides a fun, inclusive work environment.

The Challenge

The industry analyst relations team at Qualtrics is a critical and key component to our business. We are growing at a rapid rate and are looking for a Global Industry Analyst Relations Leader who will be responsible for working closely with Qualtrics executives and key industry analysts to communicate the Qualtrics value proposition effectively, demonstrate the value of a sophisticated technical platform in an accessible and compelling way, and continue to grow our strategic AR program. If you thrive on purpose, fun, and vigor this job is for you.

Expectations for Success
  • Help define the Experience Management (XM) category and position Qualtrics as the clear leader in XM
  • Increase awareness of the Qualtrics XM Platform™ among industry analysts, while delivering key analyst insights to our internal teams
  • Own the strategy and execution of the Qualtrics AR program while building collaborative relationships with influential analysts, executive spokespeople, product strategy and marketing leaders
  • Foster and maintain meaningful relationships that will attract analysts into advocacy for Qualtrics' solutions and services
  • Collaborate across marketing functions and experience teams to influence content creation, demand generation, customer references, and public relations
  • Develop a deep understanding of the competitive landscape in order to speak to product and company competitive differentiators
  • Regularly update analysts on product enhancements, customer acquisition, and case studies
  • Expand the reach and influence of the AR program globally, including developing relationships with key analysts in all international markets where Qualtrics operates
  • Design and lead the strategy and execution of all Major Analyst Evaluations (Forrester Waves, Gartner MQ etc) that provide the foundation and focused plan that leads to a successful outcome
  • Lead briefings, lead analyst inquiries, lead research interviews, and drive solution demo presentations for industry analysts and key influencers regarding Qualtrics XM Platform™ enhancements and roadmap
  • Leverage Qualtrics executives and internal stakeholders to act as spokespeople to communicate Qualtrics' strategy and vision
  • Work closely with Qualtrics experience teams to lead advisory days
  • Analyze relevant analyst reports, summarize findings for the requisite parties, and work closely with analysts to ensure Qualtrics is well represented in reports
Qualifications & Requirements Basic
  • 5+ years of experience in analyst relations in the tech industry working directly with Forrester, Gartner, IDC and other major industry analyst firms
  • 10+ years of overall marketing, product, public relations, communications or B2B software experience
  • A successful track record in building corporate programs and creating and delivering effective communications
  • Strong interpersonal skills and executive presence, including a proven ability to develop and maintain internal and external executive relationships
  • Knowledge of major analyst firm business models, processes and online resources (Gartner, Forrester, IDC, etc.)
  • Experience leading and executing on Gartner Magic Quadrants and Forrester Waves evaluations
  • History of proactively uncovering opportunities for strategic analyst interactions that support and promote the company's objectives.
  • Calm under pressure
  • A self-motivated team player with a demonstrated ability to deliver results
  • Ability to understand and communicate the benefits of technical products
Preferred
  • B2B cloud-based software businesses experience
  • Experience working with customer experience and/or employee experience software vendors or agencies
  • Creative and strategic thinker with a bias for action
  • Highly organized with a strong attention to detail and ability to manage numerous projects in a fast-paced environment
  • Experience collaborating globally with multiple internal departments, remote colleagues and stakeholders
  • Existing relationships with key analysts and industry influencers
A Day in the Life

You will work independently yet collaboratively with our executives, PR, Comms, Product Marketing, and Product teams to drive value for our software and services. Your top priority will be to develop and maintain excellent relationships with our tier one and tier two analysts. In this ever-changing environment it will be key to focus on those priorities that are strategic to the business and not get distracted by tactical activities that add no value. You will lead our AR agency relationship and work closely with their team.

What differentiates us from other companies:
  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
  • We take pride in our office design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
  • On top of standard benefits package (medical - employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
  • To learn more about what we value read about it directly from our employees Qualtrics Life stories


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