ProHealth Care Job - 49471943 | CareerArc
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Company: ProHealth Care
Location: Mukwonago, WI
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech


We Are Hiring

Lab Services Coordinator - Mukwonago - 1.0 FTE, Days



ProHealth Care offers a system-wide laboratory operation with core hospital labs at Waukesha Memorial and Oconomowoc Memorial as well as two clinic-based laboratory sites in Waukesha County. The laboratory performs over 8 million tests annually.


Our Lab services operate state of the art facilities and include clinical testing in the areas of Histology, Cytology, Hematology, Coagulation, Clinical Chemistry, Urinalysis, Immunoassay, Microbiology, Transfusion service, EIA, and Molecular Biology.  ProHealth Care offers a vibrant outreach program, providing laboratory testing to numerous specialty hospitals, physician offices, nursing home, and assisted living facilities.  Our Pathologists and PhDs  work closely with lab employees to monitor quality, as well as identify, access, and implement new technology.   The Laboratory has certification and accreditation through the College of American Pathologists (CAP), American Association of Blood Banks (AABB) and Clinical Laboratory Improvement Act (CLIA).

What You Will Do:

Accountable for overseeing and monitoring the daily operations of the Client Support Services and / or Phlebotomy Departments of ProHealth Care Laboratories.  This includes client services, specimen processing, nursing home phlebotomy, inpatient/outpatient phlebotomy, send-outs, microbiology set-ups, and courier services.  This role coordinates, assesses and adjusts workflow, develops and maintains schedule, serves as a resource to staff, and assists in addressing customer concerns. Must have the ability to help at various PHC Lab locations as needed. This position requires a weekend on-call rotation in order to meet minimum staffing for the department in the event of a staff call-in, late arrival, early departure, etc.



  • Coordinates the efforts and daily operations of client services, inpatient, outpatient, and / or nursing home phlebotomy, specimen processing, microbiology set-ups, send-outs, and courier staff, ensuring adequate staffing in these areas to support consistent and appropriate processes to meet clinical needs and assure customer satisfaction. This may include performing these duties when unable to fulfill minimum staffing expectations.
  • Reviews and updates all relevant policies and procedures to ensure adherence with all regulatory agencies.
  • Develops and reviews training documentation and ongoing competency assessments. 
  • Assures all policies and procedures are adhered to, including assuring a culture of patient safety in accordance with ProHealth Care philosophies, policies and procedures.
  • Collaborates with department Supervisor in orientation programs for new staff. Coordinates education / competency assessments to ensure continuous staff development and compliance with accrediting agencies.
  • Investigates and assists in troubleshooting problems, and assures appropriate communication with customers.  Investigates errors, safety issues, and "near misses" and participates in the identification and implementation of corrective action.
  • Serves as a liaison and resource to the technical laboratory staff. This includes collaborative problem-solving related to specimen collection, processing, packaging, result reporting, and courier activities. Ensures that the collection and entering of patient and provider information follows established procedures/standards.
  • Performs the duties of a scheduled staff member “on the bench” up to 90%+ of the time per pay period.



  • High School Diploma or equivalent
  • Valid Driver's license
  • Two years of relevant experience preferred
  • ASCP or AMT certified as a Phlebotomist, Medical Laboratory Technician or Clinical Laboratory Technician or equivalent or eligible preferred



Schedule Details: It is a 1st shift, 1.0 FT position with a routine 8 hour shifts starting between 0700-0930. There is an every other weekend call rotation. No regular holidays or weekends scheduled to be on-site working.


Why Join ProHealth Care: 

We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.


This Position Will Offer You:

  • Engaging and community focused culture
  • Competitive Salaries
  • Opportunity for professional career growth
  • Robust benefits including: Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social and sporting events


About Us:

ProHealth Care has been the health care leader in Waukesha County and surrounding areas providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. ProHealth Care supports a Just Culture, one that encourages an open learning environment and maintaining safe systems. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. This spring we will be opening an additional hospital in Mukwonago, offering more job opportunities. 


Learn more at


ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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