Department Support Associate (Front Desk) - Employee & Occupational Health - PRN Job Listing at ProHealth Care in Waukesha, WI (Job ID 112579)

Description

What You Will Do:

• Welcome patients and provide exceptional customer service throughout the check-in and check-out process.
• Verify patient demographics, insurance information, and collect copays/payments.
• Schedule appointments and coordinate provider schedules using the electronic medical record (EMR).
• Answer phones, respond to patient inquiries, and route messages to the appropriate care team.
• Monitor patient flow, communicate delays, and support a positive patient experience.
• Process patient information accurately while maintaining HIPAA compliance.
• Perform general administrative duties, including managing mail, faxes, forms, and payment reconciliation.
• Utilize Epic and other clinic systems to support efficient front desk and clinic operations.

Why Join ProHealth Care: 

We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.

This Position Will Offer You:

• Engaging and community focused culture
• Competitive Salaries
• Opportunity for professional career growth
• Robust benefits for full-time and regular part-time roles, including Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social, and sporting events

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.