Description
This position is not eligible for sponsorship and Paycom is unable to support an optional or curricular practical training (OPT/CPT) program. Paycom is interested in every qualified candidate who is eligible to work in the United States.
Are you prepared to make an impact at a leading S&P 500 software company in one of the fast-growing industries? New Client Setup Specialists are experts on Paycom's cutting-edge HR software, all while guiding new clients to achieve their first successful payroll. This project-based role allows you to onboard and educate clients and customize their setup to meet their needs and ensure the smooth adoption of the Paycom software.
Paycom is built for driven individuals who want to grow, win and push their potential further — not for those looking to coast. Our collaborative, award-winning culture rewards hard work and ambition, enhancing both your career and personal life. We're fearlessly first in tech and expect the same from our people. If this sounds like you and you're ready to make a positive impact, join our team and be prepared to deliver world-class service to new clients.
RESPONSIBILITIES
- Serve as primary point of contact for new Paycom clients
- Complete client setup tasks, including banking, employee data imports, general ledger mapping, accruals, earnings/deductions, labor allocations and timekeeping setup
- Lead and participate in implementation milestone calls
- Manage and respond to client and internal partner emails regarding payroll implementations
- Support clients by phone with setup questions on payroll processing, timekeeping, accruals, earnings/deductions, pay inquiries, funding, general ledger and software requests
- Convert client data through internal systems to ensure accuracy and integrity
- Attend team meetings and role-specific training
- Submit sensitive data securely in compliance with Paycom standards
- Coordinate payroll timelines with clients to ensure on-time submissions
- Guide clients on data validation and first-payroll preparation for accurate results
- Document all client processes and notes in CRM promptly
- Monitor communication channels and respond in a timely manner
- Build and maintain strong client relationships
Benefits To Empower You
- Industry-leading compensation
- Paid vacation, sick leave, bereavement leave, holidays and personal days
- 401(k) with matching
- Employee stock purchase program
- Financial wellness tools
- Paid family leave programs
- Pet insurance
- Identity theft and privacy protection plan
- Caregiver specialist and family-forming benefits
- Mental health and well-being benefits
- Award-winning learning and development programs
Qualifications
MINIMUM BASIC QUALIFICATIONS
Education/Certification:
- Bachelor's Degree
OR
- For internal candidates only: successful completion of Product Configuration Program training and Program of Instruction on all Paycom products or completion of the Paycom Product Upskill Path offered through LMS.
PREFERRED QUALIFICATIONS
Education/Certification:
- Bachelor's degree in business-related field
Skills/Abilities:
- Strong organizational skills while managing multiple tasks or projects
- Software troubleshooting experience
- Ability to consistently and effectively execute client meetings with business acumen
- Ability to work as part of a cross-functional team
- Intermediate knowledge of the industry, software and processes
- Detail-oriented and consistently delivers high-quality results
- Intermediate project management and planning skills
- Ability to maintain professional appearance and calm demeanor
- Ability to prioritize objectives
- Intermediate problem solving and conflict resolution skills
- Ability to write clearly and informatively
- Bilingual preferred (ability to read, write and translate in both English and Spanish)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, type, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
No hazardous or significantly unpleasant conditions. (Such as in a typical office). The noise level in the work environment is usually moderate.
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc
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