Manager of Client Relations - Los Angeles, CA Job Listing at Paycom in Los Angeles, CA (Job ID 557972)

Description

The Manager of Client Relations is responsible for directing the work of a team of Client Relations Representatives (CRRs). They are responsible for account management, ensuring customer satisfaction and client retention, and developing strategies for revenue growth within their assigned territory. The Manager of Client Relations will hire, coach, and develop their direct reports to ensure revenue targets are met successfully.

RESPONSIBILITIES

• Meet or exceed weekly/monthly/annual sales quotas
• Develop strategy to achieve team & region goals
• Attend daily sales calls and meetings in the field and provide feedback to CRRs
• Responsible for portfolio management & client retention within assigned territory
• Responsible for maintaining a direct relationship with key client accounts in the territory
• Assist in the development, and lead in the CRR Department's top initiatives
• Manage and develop CRRs to achieve sales performance goals
• Provide support and training to their teams, including weekly trainings and 1-on-1 sessions.
• Effectively manage department reports
• Partner and collaborate with Outside Sales teams to provide support in terms of training, referrals, etc.
• Performs other duties as assigned

Education/Certification:

• Bachelor's Degree

Experience:

• 2+ years of Paycom Sales experience
• Top sales performance in Client Relations Department

PREFERRED QUALIFICATIONS

Experience:

• Account management experience
• Human Resources or payroll industry knowledge
• Experience interacting with C-Level Execs
• Customer service experience

Skills/Abilities:

• Leadership skills & accountability for self & team
• Ability to work and coordinate with multiple departments-operations, sales, etc.
• Ability to multi-task and prioritize.
• Must be well organized and ability to manage a large territory with multiple accounts efficiently
• Good probing and listening skills.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc