Client Training Specialist Job Listing at Paycom in Oklahoma City, OK (Job ID 498367)

Description

The Client Trainer is responsible for creating client training content, focused on Paycom software, operational policies and procedures to drive product usage, client ROI/value achievement, and client retention. The Client Trainer collaborates with leaders, business units and clients as needed to produce quality training that meets identified needs. Client Trainers proactively identify additional needs, gaps, desired efficiencies and client expectations to implement learning solutions that support enterprise growth and increase client confidence.

 RESPONSIBILITIES

• Develop high quality client training that is consistent with instructional design standards and knowledge of the targeted audience to ensure effective knowledge transfer, retention, and skill proficiency

• Use training needs assessment based on data, environmental and personal factors to determine appropriate learning solution needed to achieve desired outcomes

• Design, publish and continually enhance training programming and materials in the most effective learning methodology based on business needs and feedback, emerging technologies and product releases

• Facilitate effective training delivery with clear and concise communication and professionalism using on-camera, virtual, written, phone, and in person delivery methods that include audience engagement through visuals, polls, Q&A, surveys and more. The training format will be dependent upon the project at hand

• All trainings are expected to have effective knowledge transfer and retention

• Track, analyze and report on training effectiveness in driving defined business results

• Ensure subject matter expertise is displayed in all Paycom content, including enhancements to existing products as well as new product development

• Use discernment and experience to ensure content is developed in adherence to best practices, and provide content best practice leadership to the organization

• Direct client touch points as needed. This could including hosting client calls and joining live training events, which may include travel

• Have a strong and continuous understanding of key initiatives and knowledge gaps and present feedback, provide recommendations or lead strategic planning related to learning challenges with the business

• Vision cast and connect all learning activities with the business impact of their role, department, and Paycom initiatives 

• Lead cross-functional professional development trainings for team members within Learning and Development

• Step into other training needs as necessary

• Meets KPI expectations

Education/Certification:

• Bachelor's Degree in Business Administration, Education, HR or related field preferred, or a minimum of 4 years in another department at Paycom

Experience:

• 1+ years of experience in Business, Communication, Broadcast Journalism or Education, or related field.

PREFERRED QUALIFICATIONS

Education/Certification:

• Bachelor's Degree in Business, Communication, Broadcast Journalism or Education

Skills/Abilities:

• Strong facilitation skills with the demonstrated ability to present information in a clear, concise, and confident manner, in on-camera, virtual, and in-person environments, to a variety of audiences

• Demonstrated project and program management experience: organization, time management, managing details, keeping multiple tasks/projects on track

• Ability to work in fast paced environment and adapt to change quickly

• Self-sufficient, motivated and able to work independently and as part of team

• Ability to collaborate, build trust, negotiate, influence and resolve conflict with peers, stakeholders and business unit leaders

• Ability to simplify the complex, identify the root cause, present a solution, gain buy-in and implement the solution effectively

• Ability to read, analyze data and communicate informed needs and decisions to peers, learners, stakeholder, and front-line leaders 

• Ability to create and deliver an easy-to-understand learning experience by converting complex processes, procedures, and technology into clear and concise presentations and visuals. 

• Proven ability to effectively and professionally communicate in visual, verbal and written form

• Proven ability to operate and navigate role and projects in a matrixed environment of department and business unit leaders

• Experience and ability to work easily and effectively with a wide range of people demonstrating high emotional intelligence 

• Demonstrates a strong work ethic, be willing to work flexible hours including evening and weekend, overnight travel to events

• Proficient in Zoom and Microsoft Office

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, type, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

No hazardous or significantly unpleasant conditions. (Such as in a typical office). The noise level in the work environment is usually moderate.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc