Description
Overview
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
The Team Time Operator plays a critical role in maintaining the safety and well-being of frontline lone workers. This position is responsible for monitoring periodic safety checks, identifying missed or overdue check-ins, and ensuring immediate follow-up to confirm worker welfare. Accuracy, quick decision-making, and effective communication are essential to success in this role.
This Role is Full-time - Hours: 1900 - 0700
Key Responsibilities:
- Monitor and Follow Up on Missed Safety Checks
- Review all periodic safety check-ins and promptly initiate follow-up when a check is missed or overdue.
- Escalate Unresolved Safety Concerns and Ensure all necessary escalation steps are taken if a worker cannot be reached or if a safety check cannot be cleared.
- Accurately input all escalation details, follow-up actions, and outcomes into the dispatch application.
- Close Escalations After Verification; Confirm the worker's welfare and properly close the case following company protocols.
- Respond to Internal and External Communications. Manage emails and inquiries in a timely and professional manner to support smooth operational flow.
- Support Safety Education; Provide feedback or clarification to frontline workers to help improve completion and accuracy of safety check-ins.
- All other duties as assigned
Qualifications & Requirements:
- High School Diploma or equivalent required
- Post-secondary education in Business Administration, Criminal Justice, Health & Safety, or a related field preferred
- Strong attention to detail with the ability to identify and respond to urgent situations
- Excellent verbal and written communication skills
- Comfortable using dispatch or tracking software
- Ability to multitask and remain calm under pressure
- Strong problem-solving skills and sound judgment
- Legally authorized to work in Canada
Education Requirements (All) High School Diploma/GED
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation
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