Internal Communications Manager Job Listing at OnPoint Community Credit Union in Portland, OR (Job ID 223)

Description

Job Summary:

The Internal Communications Manager will develop and implement communication strategies, calendars, and communication tactics as part of the collaborative OnPoint Marketing team. This role will focus on coordinating and delivering communication initiatives for internal constituents by interfacing with the People Function – DEI, HR, and Learning & Development. This role will also be instrumental in helping create communication strategies and tactics that help share the progress of the OnPoint Impact Plan with key constituents, including community partners. This role will use traditional and non-traditional communication technologies to produce communications that meet the strategic priorities of OnPoint. 

Candidates who will be most successful in this role are positive, motivated, and people-oriented. They stay apprised of what's happening across the organization, helping generate excitement and pride as a brand and culture advocate by attending and participating in existing team meetings and initiatives. They share new ideas for improving employee engagement. They are adept at finding ways to connect with staff in various roles, including those who work remotely, with limited computer access, or at branch locations.

Essential Functions:

• Manage communication calendars for all identified constituents
• Become the single point source of communication being delivered to identified constituents
• Prepare a targeted, strategic communication plan for each constituent
• Ensure communication strategy is consistent and reflects the organization's vision, and is consistent with the OnPoint brand
• Measure and present results of communication efforts
• Adjust communication plans as needed
• Suggest what information should be presented to employees
• Set timing of release to coordinate with overall company objectives
• Support ideas with research and experience
• Refine core messaging to ensure organizational consistency in all aspects of communication, including development, organizing, and education
• Ensure consistent framing of messages
• As necessary, publish videos and photography on the company website and blogs
• Edit and revise content as necessary
• Edit, design, and print internal publications
• Collaborate with department managers to identify, develop, and implement effective communication strategies that are consistent with the business objectives of OnPoint to maximize employee adoption.
• Evaluate the effectiveness of communication and provide recommendations for new ideas and improvements. Monitor communication plans to ensure objectives and goals are met and/or exceeded.
• Use insight, influence, and accountability to find creative new solutions to complex communication problems and implement those solutions effectively.
• Communicate organizational initiatives, projects, and changes to employees and identified constituents
• Plan, curate, and create content for a variety of internal communications channels, including intranet, e-newsletter, video, and digital display monitors
• Proactively work with teams across the institution to manage and organize their internal communication needs
• Ensure internal messages are consistent with external communications
• Ensure all communications reach different generations, diverse employees, and various levels of education
• Build relationships across the organization and serve as the communication liaison between departments
• Report on key metrics, monitor the effectiveness of communications tactics and adjust accordingly
• Assist with other related duties as assigned

Knowledge, Skills & Competencies:

• Follow OnPoint brand guidelines and standards to ensure quality and consistency
• Be capable of working on multiple projects simultaneously and meeting deadlines

• Ability to problem solve and assess organizational needs
• Ability to manage multiple communication plans/programs
• Ability to work both individually and in a team setting
• Strong interpersonal skills

Qualifications:

• Bachelor's degree in English, Journalism, Communications, or related field
• 5-8 years of related experience, or equivalency (one year of education can be substituted for two years of related work experience)
• Excellent technical writing and verbal communication skills
• Familiarity with a variety of computer software
• Project management experience
• Some areas may require additional experience with specific computer systems and may require skills in interviewing, copywriting, editing, photography, web writing, graphic design, audio & video production, and oral presentations

Preferred Qualifications:

• Previous experience working in internal communications or human resources
• Experience with e-newsletter software, Microsoft SharePoint, and Adobe Creative Suite