Description
OPEN TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY
Salary: $22.00/Hr
After successful completion of the probationary period, employee will receive off probation wage increase.
Shift Differential:
Monday-Thursday (6pm to 6am) + $1.00 per hour worked
Friday 4pm to Saturday 4am + $3.00 per hour worked
Saturday (4am to 4pm) + $2.00 per hour worked
Saturday (4pm to 4am) + $3.00 per hour worked
Sunday 4am to Monday 6am + $2.00 per hour worked
Part-Time and Half-Time Employees:
Eligible for an additional $2.00 per hour worked
Summary:
Participate in ensuring department services meet and exceed customer expectations and are delivered according to established policies and procedures. Learn and understand compliance with established laws, regulations, policies, and procedures to include the Tribal State Compact, Gaming Ordinance, and IGRA for Slot operations. This position is a Limited Term Contract.
Detailed responsibilities:
* Provide excellent customer service for all internal and external customers of the operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of Oneida Casino. Provide solutions for customer concerns and continually focus on customer service as our top priority
* Work with the Slot Department personnel to ensure resources are available to carry out responsibilities.
* Work with supervisor to learn to assess and analyze all work performance activities for the purpose of continually improving in any area. Understand what systems are in place, which guarantees work activities are needed to complete and guarantee results. Learn how systems and people are aligned to provide results established in all areas. Participate in making improvements as needed and recommended by the direction of Slot supervisors.
* Develop, maintain, and facilitate effective relationships, communication processes and activities with all Gaming personnel and all other internal and external customers.
* Ensure guests of Oneida Casino receive a pleasant experience by: practicing positive guest services to include, but not limited to, answering customer questions, resolving immediate concerns, demonstrating how the games are played, and retrieving change for the guests.
* Work along Supervisor to lean how to assign duties to and coordinate the activities of staff to include evaluations, scheduling, disciplinary actions, hiring, training, orientation, coaching and employee motivation.
* Participate in regular staff meetings to understand how to facilitate a meeting and communicate with personnel and effectively share department related activities
* Receive and document customer inquiries and concerns on designated shifts as needed/required.
* Review and understand department inventory supply forms, such as W2G, cancel credits, jackpots, and other related documentation.
* Learn department work rules, Tribal policies and procedures, Title 31, W2G.
* Participate and work alongside support staff that perform monthly meter reads with the Accounting Department.
* Participate as staff work with Marketing in the promotion and publicity of slot winners.
* Participate in continuous improvement teams as assigned to learn effective planning and improvement of customer service and production processes.
* The above duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with the position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
Competencies and skills:
Essential:
* Communicate efficiently and effectively both verbally and in writing
* Operate various word-processing, spreadsheets, and database software programs in a Windows environment
* Ability to exercise independent judgment and meet strict timelines
* Ability to establish and maintain good working relationships with the individuals of varying social and cultural backgrounds
Education with Equivalent Qualifications:
Essential:
* Applicants age 50 and older are exempt from this requirement
* General Ed, High School Equivalency Diploma, HS Diploma
Nonessential:
* Associates Degree in Business Administration
Credentials:
Essential:
* Driver's License Personal Vehicle
* Insurance Required
* Driver Safety Training
Working conditions:
Essential:
* Must be eighteen (18) years of age or older
* Travel May Be Required
* Work Situations Dust
* Evening and weekend work may be required
* Noise Moderate Level
* Work Situations Not Smoke Free
* Move 11-24 Pounds Occasionally
* Lift 11-24 Pounds Continuously
* Hear Frequently
* Talk Frequently
* Reach Frequently
* Walk Frequently
* Sit Frequently
* Stand Frequently
Experience:
Essential:
* Customer service or in a hospitality environment
Other information:
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.
Continuation of this position is contingent upon funding allocations.
Must maintain strict security, confidentiality, and quality to meet professional standards of the department.
Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.
Must be willing and able to obtain additional related education and training.
Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.
A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
Must provide a copy of diploma/degree, license, or certification upon employment.
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