Pit Manager Job Listing at Oneida Nation in United States of America (Job ID 523)

Description

Vision: Wisconsin's first choice for casino entertainment.
Mission: Gaming professionals working together to provide a friendly, safe, and fun gaming experience.
Values: Professionalism, Accountability, Respect, Integrity, Sincerity.

The duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position.

OPEN TO ONEIDA ENROLLED MEMBERS ONLY


SALARY: Grade 14 $23.30/Hr (NEGOTIABLE)        

POSITION SUMMARY:

Supervise Table Games and Poker Dealers and Floor Persons. Oversee the gaming tables and run the day-to-day operations of the Poker Room, to include, order fill and credits, correct errors made by dealers and players, watch for any discrepancies, maintain accurate player tracking, addressing/correcting employee behavior. Serve as guest service/employee relation person.

DUTIES AND RESPONSIBILITIES: 

• Provide excellent customer service for all internal and external customers.
• Provide leadership direction for Table Games and Poker personnel.
• Ensure personnel procedures are understood, implemented, utilized and effective. Focus on improvement in all Human Resource activities to ensure personnel growth and organizational effectiveness.
• Develop, maintain, and facilitate an effective communication process for Table Games and Poker personnel.  Ensure Table Games and Poker operations generate reports for appropriate personnel in a timely manner.  Assist with regular department meetings to ensure effective communication takes place.
• Understands and adheres to all Personnel Policies and Procedures, department Standard Operating Procedures, Tribal, State, and Federal regulations as they relate to Class II and Class III Gaming, and Title 31.
• Assess and analyze all work performance activities for the purpose of improving the Table Games areas. 
• Assist Table Games Shift Manager with developing measurable performance expectations.
• Oversees the supervision of personnel, which includes work allocation, KRONOS approval, hiring, day-to-day training, orientation, and problem resolution.
• Work with Surveillance in detecting and taking action against cheating, fraud and other disruptions.
• Coordinate all working functions relative to the efficient operation of the assigned games, ensuring all rules, regulations, policies, and procedures are adhered to in the Table Games and Poker area.
• Review and settle customer and dealer complaints/disputes which may occur in the assigned Pit and Poker Room. Watch continually for any discrepancies made by dealer or guests.
• Assist the Table Games Shift Manager in all duties and functions of the Pit and Poker operations including decisions on Department Standard Operating Procedures, guest services, and employee relations.
• Utilize the player tracking system to promote increased participation in the players club and sign up new members to the Players club and print Player Club cards as needed for guests.
• Ensure accurate player tracking of all Title 31 transactions as they may occur in the pit with Table Game players.
• Access pit keys daily to complete count and open/close table games. 
• Complete the daily inventory of retrieving the correct number of cards and dice from the card room to the pit area for the start of the table game operations; and to also return the remaining inventory of cards and dice to card room at end of shift.
• Maintain accurate card and dice inventory and report inventory records on a monthly basis.
• Open gaming tables required to maintain customer demand.
• Ensure Table Game Dealers, Poker Dealers and Floor personnel are followed up with timely to ensure corrective action is addressed.
• Maintain effective communication verbally and in writing with staff and supervisory personnel.  

STANDARD QUALIFICATIONS:

• Knowledge of principles and practices of public relations and customer service.
• Knowledge of problem-solving techniques.
• Knowledge of implementing new games.
• Knowledge of security, surveillance and fraud detection techniques.
• Knowledge of procedures and Casino floor operations.
• Knowledge of card games dealing.
• Knowledge of table and poker games.
• Knowledge of House Policies and Procedures and Class II and III gaming regulations.
• Ability to multi-task efficiently and accurately.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to interpret a variety of instructions furnished in written and verbal form.
• Ability to investigate and analyze information and to draw conclusions.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers and customers at all levels.
• Ability to work as a team member and foster a positive working environment.
• Ability to work with timeliness and thoroughness.
• Ability to demonstrate excellence in job performance, and continually seek improvement in results.
• Ability to demonstrate outstanding guest service at all times.
• Ability to represent the organization in a professional manner, building respect and confidence.
• Ability to write clear and concise reports, memoranda, directives and letters in a timely matter.
• Skill in customer service, human relations and supervision of assigned staff.
• Skill in organizing resources and establishing priorities.
• Skill in the use of personal computers and related software applications.
• Skill in accurately recording numbers and payouts.
• Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.)
• Must be willing and able to obtain additional education and training.
• Must pass a pre-employment drug screening.  Must adhere to the Nation's Drug and Alcohol-Free Workplace Policy during the course of employment.
• Must pass a background security check with the Oneida Nation in order to meet the Employment Eligibility Requirements, Tribal/State Compact and/or Oneida Nation Gaming Ordinance as they pertain to the position. A temporary license or Gaming License issued by the Oneida Gaming Commission is required as a condition of employment and continuing employment within the Oneida Nation's Gaming Division

PREFERRED QUALIFICATIONS:

• Associate degree in Business Administration, Hospitality, or closely related field.
• Two (2) years of experience dealing Craps, Roulette, Blackjack, Texas Hold'em, and various carnival games.
• One (1) year of experience as a Pit Manager or above within a Table Games Department.  

MINIMUM QUALIFICATIONS:

• Must be eighteen (18) years of age. 
• Must be an enrolled member of the Oneida Nation.
• High School Diploma, HSED Diploma or GED Certification; applicants age 50 and older are exempt from this requirement.
• Five (5) years of experience in table games operations.
• Must complete training on all table games offered at Oneida Casino within 180 days of employment.

PHYSICAL REQUIRMENTS/WORK ENVIRONMENT:

• Frequently sit for extended periods, use hands to finger, handle, reach with hands and arms, and talk and hear.
• Occasionally stand, walk, stoop, kneel, crouch, and lift and/or move up to twenty-five (25) pounds. 
• Work environment may NOT be smoke, noise, or dust-free.
• Evening, graveyard, holiday and/or weekend work or extended hours and irregular shifts may be required.
   

ITEMS TO BE SUBMITTED:

• Must provide a copy of Diploma, License, Degree or Certification upon employment.

  The Oneida Nation does not discriminate on the basis of race, color, national origin, sex, religion, age or disability status in employment or the provision of services.  However, individuals of Indian ancestry and Veterans will be given preference by law in initial employment or re-employment.

Department: Table Games
This is a management position
This is a full time position
Closing Date: May 27, 2025
Transfer Date: May 27, 2025

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