Description
FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY
Salary is Negotiable
After successful completion of the probationary period, employee will receive off probation wage increase.
Summary:
The CEO – Retail Operations is a critical leadership role responsible for transforming and elevating the Oneida Nation's retail operations across multiple locations, including convenience stores and smoke shops. This position is tasked with driving significant cultural and operational improvements, focusing on enhanced customer service, operational efficiency, and profitability. This position is responsible for all revenue generating processes within the Oneida Nation Retail. Responsible for the performance, strategy, and alignment of Retail revenue operations. This position will be accountable for the performance of all Retail functions to include Sales, Marketing and Customer Success. This is a contracted position.
Responsibilities:
* Directing and managing resources for economic development and business diversification.
* Creating employment opportunities and career advancement paths for tribal members.
* Developing tribal talent through mentorship and professional development programs.
* Promoting Oneida culture and values throughout the retail enterprises.
* Building strategic partnerships that strengthen tribal sovereignty.
* Ensuring resources are managed in alignment with the Nation's long-term goals.
* Supporting economic diversification initiatives.
* Contributing to the Nation's reputation as a leader in tribal economic advancement initiatives.
* Modeling effective tribal leadership.
* Develop and execute comprehensive strategic plans; Set department goals, objectives and KPIs; Drive innovation and continuous improvement; Represent organization at industry events.
* Develop and manage annual budgets; Create financial forecasting models; Analyze financial performance metrics; Implement cost control measures; Drive revenue growth and profitability.
* Oversee daily operations and service delivery; Establish and monitor performance metrics; Implement process improvements; Ensure regulatory compliance; Manage vendor/supplier relationships.
* Build and develop high-performing teams; Implement training and development programs; Create positive work environment; Maintain staff retention metrics; Conduct performance evaluations.
* Ensure high quality service standards; Monitor customer satisfaction; Address customer feedback/complaints; Implement service improvements.
* Develop comprehensive strategic plans for Retail operations.
* Create and execute long-term business growth strategies.
* Identify and capitalize on new market opportunities.
* Develop strategies to improve profit margins across all retail locations.
* Develop departmental plans, goals and objectives, policies, and procedures in accordance with the strategic plan.
* Establish key performance indicators (KPIs) for all retail operations.
* Develop and implement performance tracking and reporting systems.
* Conduct regular performance reviews and provide constructive feedback.
* Create incentive programs to motivate and retain top-performing employees.
* Continually assess and analyze all work performance activities of Retail for the purpose of continually improving all areas.
* Develop and implement a comprehensive strategy to address historical leadership and management challenges.
* Create a positive, customer-centric organizational culture.
* Implement leadership training and development programs.
* Establish clear performance expectations and accountability mechanisms for culture change expectations.
* Establish a customer-centered service approach across all retail locations.
* Develop customer feedback mechanisms.
* Implement customer service training programs.
* Create standard operating procedures for exceptional customer service.
* Develop and manage comprehensive annual budgets.
* Create financial forecasting models.
* Develop and implement revenue driving strategies.
* Implement cost-control measures.
* Conduct detailed financial analysis to identify improvement opportunities.
* Evaluate and interpret financial data/reports such as balance sheets, cash flow statements, profit & loss statements and income statements to effect and improve organization performance.
* Develop and implement strategies to improve profit margins.
* Analyze financial reports and develop actionable insights.
* Implement pricing strategies.
* Optimize inventory management.
* Explore new revenue streams and product offerings.
* Develop and execute comprehensive marketing strategies.
* Create targeted marketing campaigns.
* Leverage digital and traditional marketing channels.
* Design and Implement customer loyalty programs.
* Build a high-performing sales and retail team.
* Research and implement recruitment strategies specific to retail operations.
* Develop comprehensive training and development programs.
* Create career progression pathways.
* Conduct regular team meetings and provide relevant, timely communication.
* Provide coaching and mentorship for staff at all levels.
* Implement performance management systems.
* Foster a positive and collaborative work environment.
* Ensure there is an outlet for staff at every level to share concerns.
* Ensure compliance with all tribal, federal, and state regulations.
* Maintain up-to-date knowledge of relevant laws and regulations.
* Design and implement necessary compliance training programs.
* Provide regular reports to tribal leadership or general tribal council as needed.
* Maintain transparent communication across the organization.
* Participate in strategic planning and Nation Building meetings.
* Keep leadership and other departments informed of status of department activities by attending meetings and submitting reports.
* Maintain professional and technical knowledge by conducting research, attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
* The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position
Skills:
Essential:
* Knowledge in designing or developing improvements of operational methods and procedures
* Monitor, coordinate, evaluate and oversee general effectiveness of Operations
* Knowledge of principles and practices of public relations, promotions, and marketing in a customer service oriented environment
* Knowledge of the retail industry
* Ability to demonstrate a high level of sensitivity to community issues and concerns
* Skill in strategic planning and direction
* Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and co-workers at all levels
* Knowledge of tribal, federal, and state accounting, purchasing, and auditing policies and procedures
* Knowledge in human resources management policies and procedures
* Knowledge, experience, and skills operating a personal computer with word-processing, spreadsheet, and database software programs in a windows environment pertaining to leasing/various real estate information
* Knowledge of statistical compilation and analyses
* Ability to develop, promote and maintain excellent customer service skills
* Knowledge of applicable federal, state, county, and local laws, regulations, and requirements
* Ability to communicate efficiently and effectively both verbally and in writing
* Exceptional communication skills and interpersonal skills.
* Proven ability to lead organizational transformation.
* Strong financial and analytical skills.
* Demonstrated success in improving operational efficiency.
* Experience in tribal or government-related business environments.
* Knowledge and ability to efficiently and effectively develop and manage budgets.
* Knowledge and experience budget planning and administration, business profitability planning and evaluation.
* Knowledge and experience communicating effectively with others both verbally and in writing to provide solutions to problems or questions in meeting organizational and department goals and objectives.
* Skill in problem solving, human relations, and time management.
* Ability to exercise initiative and independent judgment.
Education Requirement - Or A Closely Related Field:
Education with Equivalent Qualifications:
Essential:
* Master's Degree in Business Management
* Master's Degree in Business Administration
* A Combination of Experience and Education May Be Considered
Credentials:
Essential:
* Driver's License Personal Vehicle
* Insurance Required
Working conditions:
Essential:
* Must be an enrolled member of the Oneida Nation
* Work extended hours
* Work various schedules
* Walk frequently
* Sit frequently
* Lift 11-24 pounds occasionally
* Move 11-24 pounds occasionally
* Office setting
* Moderate noise level
Experience:
Essential:
* management in a multi business unit experience
* Retail Management
Nonessential:
* Experience in leadership with a focus on transforming organizational culture.
* Previous sales, marketing and/or customer success leadership.
Other information:
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.
Continuation of this position is contingent upon funding allocations.
Must maintain strict security, confidentiality, and quality to meet professional standards of the department.
Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.
Must be willing and able to obtain additional related education and training.
Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.
A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
Must provide a copy of diploma/degree, license, or certification upon employment.
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