Description
At NorthBay Health, the Orthopedics, Podiatry Practice Manager provides operational, and financial leadership for a growing, multi-site orthopedic service line. This role is responsible for advancing access to care, driving innovative care models, and ensuring exceptional patient outcomes through high-performing, team-based care delivery. The Practice Manager partners closely with physician leaders, clinical teams, and system stakeholders to scale services, optimize workflows, and deliver a best-in-class orthopedic patient experience across all locations.
The Practice Manager Ortho, Podiatry is responsible for the day-to-day operational management of the assigned clinic(s). The Practice Manager's responsibilities include oversight of practice operations, hiring and development of personnel, ensuring continuity of services, compliance with regulatory and professional standards, and fostering collaborative interdisciplinary relationships among providers and staff. The Practice Manager is accountable for delivering excellent customer service, efficient patient flow, and operational efficiency within their clinic(s). Additionally, the Practice Manager provides team leadership to create an exceptional patient experience, ensuring that employees are engaged and equipped to deliver quality, compassionate patient care. The Practice Manager will collaborate with other providers and health team members across the patient care continuum to advocate on behalf of patients between inpatient and outpatient care environments. The Practice Manager is responsible for monitoring and auditing operations to ensure adherence to regulatory and professional standards.
Qualifications
Education:
- Baccalaureate Degree in Healthcare Administration, Business Administration or Management required or minimum of 8 years of healthcare management experience.
- Masters degree preferred.
Experience:
- Minimum of 3 years of progressive supervisory experience or project management in an ambulatory care/medical practice setting preferred.
- Practice knowledge preferably in orthopedics required.
- Previous experience working with a large group of providers.
- Previous budget accountability and management experience preferred.
Skills:
- Proficiency in Microsoft Word, Excel and Outlook required.
- Excellent oral and written communication skills required.
- Must possess teaching and leadership ability, with high professional standards.
- Must be well organized, be able to set priorities, work independently as an effective team member.
- Demonstrates effective time management skills.
- Must demonstrate and maintain current knowledge of healthcare trends, LEAN and healthcare regulatory and compliance initiatives.
Knowledge of EHR preferred. Strong knowledge of regulatory and compliances processes required (Joint Commission, OSHA). Knowledge of MD hospital call scheduling and trauma procedures required.
Interpersonal Skills:
Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
Standards of Performance:
Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality.
Physical Effort:
Attendance is an essential function of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to engage in moderate physical activity including frequent ambulation and prolonged standing. Requires frequent use of telephone, writing and computer keyboarding, six hours or more each day.
Compensation:
- Budgeted fixed salary range is $136K - $146K (Offered annual salary based on years of experience)
- Variable compensation, Plan Eligible, up to 15% of the annualized salary
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