Patient Access Ambassador I (Per Diem, Variable Shifts, Evenings) Job Listing at NorthBay Healthcare in Fairfield, CA (Job ID 3394)

Description

At NorthBay Health The Patient Access Ambassador I warmly greets and welcomes patients, responds to their questions and guides them to appropriate service locations throughout the Healthcare System.  Interacts respectfully with the patient and/or patient's representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient's care is not delayed and/or can be appropriately scheduled.  Responds expeditiously in a professional and concerned manner to patient information inquiries and directs visitors to the appropriate individual or area.  Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate.  Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner.  Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self.  Consistently demonstrates excellent oral and written communication skills.

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

1. Education/Training: High School Graduate or GED. 
2. Licensure/Certification: None
3. Experience: 
   1. One to three years customer engagement experience and/or service centered role required.
   2. Experience within a healthcare environment preferred.
   3. Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion.
   4. Some working knowledge in the areas listed below is preferred:
      • Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation
      • Impact of completeness and accuracy that the registration/admission process has on successful claims processing and receipt of payment
      • Impact of completeness and accuracy that the registration process has on the delivery of patient care
4. Interpersonal Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor.  Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others.  Is extremely open to learning new things and teaming with others in a collaborative environment.  Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment.  The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare.  The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence. 
5. Compensation: Pay range $30.29 - $40.35 ( rate includes per diem differential)