Assistant Manager Freight Claims Job Listing at Norfolk Southern in Atlanta, GA (Job ID 1320204700)

Description

Requisition 39105: B3 Assistant Manager Freight Claims 

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a  completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique  background, relevant experiences, and passions. We look forward to learning about you.

Note for Safety-Sensitive Positions: Any safety-sensitive position with Norfolk Southern will require the following pre-employment screenings:

• FRA Drug and Alcohol Screen
• Medical Screening
• Background Check

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Primary Purpose:
Ensures freight claims are processed in a prompt and equitable manner. In addition, identifies damage trends to address damage at root cause.

Principal Duties:

• Process claims timely and in accordance with NS Conditions of Carriage, NS Intermodal Circular, tariffs, contracts, AAR Freight Claim Rules, laws, partner tariffs, and other claim guidelines.
• The ability to work independently under pressure with a high-volume workload.
• Respond professionally to demanding situations, including customer dissatisfaction.
• Represent Freight Claims during commodity specific conference calls, customer visits, and virtual meetings.
• Data retrieval and analysis, including identifying and escalating claim patterns and other areas of concern to appropriate business group to determine best business solution, damage prevention and repetitive claims.
• Perform audits based on internal and external review requests.
• Assists in the management of systems, documenting salvage process, foreign line  inquiries, customer inquiries, scanning/indexing documents, claim investigation and monthly ILS Freight Claim debit review.
• Collaborate with claimants and IT support to resolve system issues. 
• Participate in system(s) testing and development when applicable.

Job Related Experience:
   Minimum Level:  1-2 years   Preferred Level:  3-5 years

Education:
   Preferred Level:  Bachelor's Degree
   Preferred Majors:  None listed

Licenses / Certifications:
   Required:  None listed
   Preferred:  None listed

Technical Skills:
- Connect NS

- ITMS
- MS Word
- TYES- MS Excel
- Tibco/ Spotfire

Skills and Abilities:

• • Planning and Organizing
  • Time Management
  • Communication Skills
  • Analyzing Problems
  • Decision Making
  • Customer Service

Career Path:
Predecessor Jobs:
      - Customer Logistics Supervisor
      - Various Positions in Customer Logistics and IDS
      - Internal Audit
      - Transportation
      - Mechanical
   

Future Jobs:
      - Manager Freight Claim
      - Manager Customer Logistics

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.