Supervisor, Underwriting Operations Job Listing at NJM Insurance Group in Trenton, NJ (Job ID R2006063)

Description

Come join an amazing team at NJM in Commercial Lines! Due to product and state expansions at NJM Insurance Group, a leading mid-Atlantic property casualty carrier, is seeking a seasoned professional for a critical role that involves the supervision of Commercial Lines operations and support staff, and/or customer contact center staff. Provide timely and customer centric assistance to all customers, underwriters and agents.  

This is an excellent opportunity for a newer leader with Commercial Package rating experience, or a more experienced commercial package rater looking to make the jump to an entry level leadership position. This is also providing the opportunity to join a highly regarded and award-winning insurance Company.

Essential Duties and Responsibilities:

• Oversees the rating of commercial package and other supporting lines of business account policies.
• Accountable for department's adherence to Commercial Underwriting policies and protocols, for new business, renewals and endorsements.  Ensures department collaboration with Commercial Lines support departments. Ensures processing efficiencies at all times.
• Assists with management aspects of Underwriting processing flow (application, coverage entry, underwriting processing, balancing timing of entries while maintaining entry of schedule rating off-balance lists) in the issuance of new and renewal accounts. Leverage knowledge & ability to perform all department roles & responsibilities.
• Coordinates with Manager to ensure appropriate resource allocation.
• Responsible to coach and develop employees to higher performance levels.
• Accomplishes results by assisting staff with setting and achieving goals and objectives that are aligned with Commercial Lines goals. Monitors productivity/performance standards and appraises job results. Regularly communicates, coaches' staff, provides training and manages performance issues as necessary.
• Attract, develop and lead diverse team that maximize performance and creates opportunities for the movement of talent.
• Distribute work assignments to Underwriters and Support Associates.
• Identify opportunities to apply and leverage technology to maximize workflow efficiencies and staff capabilities.
• Respond to basic correspondence and verbal inquiries from policyholders, brokers, and internal sources.
• Hire, train and manage assigned support staff. Training responsibilities related to the following activities:
  - Assess training needs
  - Secure training resources
  - Implement training plan
  - Monitor progress
• Requires staff to deliver a high level of customer service and quality of work.
• Handle and resolve escalated internal and external customer issues and concerns.
• Stays abreast of trends in NJM's Commercial lines of business. Understands how risks, trends and strategic issues affect NJM and policyholders.  Participates and supports technology initiatives/enhancements.

Skills, Knowledge and Abilities:

• Strong communications skills (verbal, written and active listening)
• Demonstrate leadership skills to lead diverse, cross functional and inter-disciplinary teams.
• Ability to multi-task and to deal with interruptions and able to regain focus on task at hand.
• Proficiency in computer usage, accurate data entry, Microsoft office suite and business-related software.
• Able to assist IT in various system related design and system issues resolution.
• Ability to collaborate with other co-workers.
• Knowledge & ability to perform all department roles & responsibilities.

Education and Experience:

• Bachelor's degree is preferred. However, industry experience with a high school diploma or equivalent may be considered in place of a bachelor's degree.
• Previous supervisory experience is a plus but not required.
• At least 5 years for commercial package policy rating experience.
• Demonstrates a customer experience and customer centric continuous improvement mindset.
• Insurance knowledge of multiple commercial lines is required.
• Commercial Property Policy rating experience is required.

Required Certifications or Licenses:

• Insurance designations such as CPCU, ARM, AU etc. are a plus. The same for any producer licensing. However, they are not required.

The Salary range for this role is $73,930 - $86,000. Compensation is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.